What are the responsibilities and job description for the Account Director position at Webstacks?
About Us
Webstacks is a high performance website operations and growth marketing agency established in 2020. We have quickly grown into a 45-person company because of our innovative website operations methodology, strong partnerships, and high-growth clients. We are constantly setting larger goals and stopping at nothing to achieve them. Our team’s dedication is humbling, and we are looking for another motivated individual to help us reach the next level. Our mission is to transform the way the world’s most influential SaaS, FinTech, and Blockchain companies compete in today's digital landscape.
We’re hiring an Account Director to build and own our Account Management operating system and lead a portfolio of Website Product Team retainers. You’ll be the executive‑facing owner of account health, renewals, and expansion, partnering with Program Management, Strategy, Design, and Engineering to deliver measurable business outcomes for enterprise clients.
Title: Account Director
Location: US‑based, remote‑friendly (San Diego preferred)
Tools: HubSpot, ClickUp, GA4/Looker, Segment, PandaDoc
Role Summary
You will build and own the account management operating program for Webstacks’ ongoing retainer clients. This is a net‑new role: you’ll extract institutional knowledge from executive leadership (Head of Growth, Head of PMO, Head of Web Strategy, and CEO), codify it into playbooks and cadences, and run point with enterprise clients to drive outcomes, renewals, and expansion.
- Reports to: Head of Growth (primary)
- What’s unique: You will author the AM playbook (QBR/EBR model, risk framework, renewal/expansion motions, Account Health reporting) and establish the standard operating cadences that others will follow.
- Client profile: Upper–mid‑market & enterprise B2B tech organizations.
What You’ll Do
- Author and roll out AM playbooks, cadences, and reporting
- Own executive relationships and run QBRs/EBRs
- Translate business goals into roadmap priorities and sprint objectives
- Drive renewals and expansions; manage forecasting and revenue hygiene in HubSpot
- Coordinate with internal team members (including web strategists, designers, developers, PMs), so recommendations land as shipped work
- Publish monthly Account Health reporting with KPIs, wins, risks, and next‑quarter bets
What You’ve Done
- 7–10 years in client service/account management for digital/web, with enterprise stakeholders
- Built playbooks/processes from scratch and achieved org adoption
- Led renewals and expansions with clear financial outcomes (GRR/NRR)
- Experience with headless CMS (Sanity/Contentful), design systems, Next.js delivery
- Comfortable with analytics (GA4), experimentation (A/B), and SEO/CRO fundamentals
- Experience at an agency
Salary : $110,000 - $125,000