IT Support Specialist

Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've been named the Best Place To Work in Pennsylvania 6 times in a row and we'd love to meet you. We're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We get super excited about driving business growth for our clients and are looking for people who take pride in their marketing work and enjoy having a little fun at the same time. We have a multi-step interview process, where we focus on giving both our candidates, and ourselves, opportunities to get to know each other a bit better. While our process may be more thorough and perhaps longer than other interview processes that you've been a part of, our goal is to work together with our candidates to find a mutually beneficial fit, where a candidate is a great addition to the FXFamily, and WebFX is the right fit for their career goals. Interested in joining the FXFamily? More info below! What We're Looking For Desired Education Bachelors Degree in IST, IT, MIS, or other related field (GPA must be above a 3.4) General Knowledge Solid understanding of the latest business office technologies Solid understanding of Windows 7, 8, and 10 Experience Part-time/summer job/internship experience is a must Experience in IT Help Desk-related positions (a plus) Qualities Passion for technology, likes to get things done, commitment to delivering high quality and defect-free solutions to team members Strong time management skills, can meet deadlines consistently Take direction well, but also able to make decisions and take initiative Strong communication skills Ability to work independently Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated Enjoys solving problems Customer-centric mentality Comfortable configuration and troubleshooting Windows 7, 8, and 10 issues What You'll Do Responsibilities Working with our IT Help Desk Team to provide internal team support including: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Educate team members on technology. Help to maintain performance of computer systems. Respond to email messages for team members seeking help. Ask questions to determine nature of problem. Walk team members through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wireless Networks (WiFi), and other systems. Install computer peripherals for team members. Support online software configuration and answer team member questions. Installing and Configuring new Windows and Mac workstations Training -Our “Bootcamp” web marketing training program will be provided for new WebFX “family members” to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position. -On-site, state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and monthly Lunch-and-Learns. What You'll Get Opportunities for Growth WebFX grew 250%  over the past 3 years, and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics. Compensation $39,000-$40,500 (potentially higher based on work experience) Potential additional bonus may be offered for GPA's of 3.8 Potential additional bonus may be offered for attending an elite college or university & graduating with high honors Candidates interested in this position may also have interest in: Digital marketing, online marketing, digital advertising, paid advertising, search marketing, inbound marketing, web marketing, social media, content marketing, PPC, SEO, SEM, blogging, Facebook, research, communications, entry level, etc. WebFX Perks & Benefits Flexible Schedule Pet Friendly Office Profit Sharing Little Amps Coffee & Tea Bar Yoga On-site Fitness Center 150% Company Match Of Personal Charity Donations Supplemental Insurance 401K With Company Matching Generous Paid Time Off Employee Wellness Program FXLearns Library Activity Groups Humanitarian Trips Health/Vision/Dental Coverage New Parent Support Casual Dress Code Home Buyer Program Personal Desk Fund Green Commute Benefits Pawternity Leave