What are the responsibilities and job description for the Customer Care Representative position at Weather Shield Roofing Systems?
Weather Shield Roofing Systems - Wyoming MI
Do you love helping people and want to work somewhere you're truly valued and appreciated? Weather Shield Roofing Systems is looking for a caring, dependable
Customer Care Representative
to be the friendly voice of our Service Team-supporting customers, coordinating service work, and ensuring every experience is smooth, positive, and professional from start to finish.
What You'll Do
- Answer and manage incoming customer calls and emails
- Provide ongoing communication and support throughout service projects
- Manage work orders through completion
- Assist with scheduling service technicians
- Help resolve customer concerns professionally
- Review completed work orders and invoicing
- Assist with AR
- Manage field staff payroll
- Monday–Friday, 7:00 AM–4:00 PM, with occasional on-call needs.
What You Bring
- Strong communication and people skills
- Enjoy helping others and being a "go-to" resource
- Organized, detail-oriented, and able to multitask
- Customer service experience preferred (construction/service industry a plus)
- Ability to work both onsite and remote (hybrid position)
Benefits
- Medical, Dental, and Vision
- Company-paid Short & Long-Term Disability
- Paid Vacation & 6 Paid Holidays
- 401(k) with 3% Company Contribution
- Life Insurance
Who We Are
At Weather Shield, our purpose is to help people become the best version of themselves. We live our core values every day - Achiever, Care Personally, Team Player, Get Better Every Day, Own It, and Serve Our Customers Well.
Weather Shield Roofing Systems is an Equal Opportunity Employer.
Job Posted by ApplicantPro