Client Service Associate / Client Service Manager

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Malvern, PA office has an exciting opportunity for a Client Service Associate / Client Service Manager! This role is vital to fostering a culture of exceptional service, delivering personalized support to clients, external partners, and internal advisors. The position supports strong client relationships, and includes opportunities for mentorship and, at the manager level, potential leadership responsibilities within the team.

This role is an On-site position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000 to $90,000, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

Reception and Office Support

• Greet clients and ensure the office maintains a clean and professional environment

• Schedule meetings with prospects and clients

• Manage and distribute mail, including coordinating overnight deliveries

• Order office marketing materials and printer supplies

New Client Onboarding

• Ensure completion and accuracy of prospect and new client paperwork and account setup

• Follow up on funds transfers and maintain CRM databases and client files within Salesforce

• Handle filing, copying, and data input; record incoming assets to the appropriate blotting tool

• Research and resolve issues in coordination with custodians (currently Schwab and Fidelity), WEG Operations, and vendors

Client Relationship Management

• Communicate with clients to understand personal history and current financial needs

• Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions

• Resolve client requests and escalate to advisors as appropriate, including processing death claims

• Liaise with clients’ tax or legal counsel on relevant matters

Client Review Preparation and Follow Up

• Gather client data and prepare materials for meetings and reviews

• Conduct tax-related research as needed

• Complete all follow-up items related to client reviews

Industry, Product, and Company Knowledge

• Demonstrate knowledge of and accurately execute WEG’s Suitability Guidelines, operational processes, and sales model

• Familiarity with financial products; including annuities, mutual funds, separately managed accounts, fixed income, stocks, options, and charitable giving is preferred but not required

• Attend internal and external educational events and vendor presentations

Team and Corporate Support

• Support Advisor Team Operations with process improvements

• Complete operational projects and communicate process updates to team members

• Mentor and train Client Service Associates

• Participate in company sessions and communities

• Manage vendors to established service level agreements

• All other duties as assigned.

Education & Qualifications

• Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field

• Customer service training, knowledge, or experience

• Progressive industry experience appropriate to the role; leadership and tenure at WEG preferred for manager-level candidates

• Ability and interest in learning financial concepts, products, features, and riders

• Willingness to learn and apply WEG’s sales model, processes, and procedures

• Strong attention to detail with accurate data entry in Salesforce

• Ability to meet deadlines, remain flexible under pressure, and prioritize work effectively

• Strong problem-solving skills and collaborative mindset

• Superior verbal and written communication skills

• Ability to build and maintain effective relationships with internal and external clients

• Ability to train and mentor others as needed

• Proficiency with Microsoft Office Suite and Salesforce

• Familiarity with Support Org functionality preferred

• Experience with Workday preferred

• Licensing requirements are dependent on office structure and role scope

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $42,500 - $97,600. The Client Service Associate / Client Service Manager role is compensated through a combination of base salary and variable pay, with total compensation aligned to performance metrics and company goals. (See bold details above)

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development

• Medical, dental and vision coverage (Available to full-time employees and their families)

• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

• Life and AD&D insurance – employer paid and voluntary options

• Short-term and long-term disability, workers compensation – employer paid

• 401k with match and profit sharing

• Wellness programs and resources

• Voluntary benefits, including pet insurance

• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

• 12 paid holidays each year (10 pre-determined and 2 floating days)

• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.