Senior Researcher

Who are we?

We’re partnering with an LA based agency working at the intersection of strategy, culture and client management. They partner with ambitious organisations to help them find clarity, shape compelling ideas and create work that resonates in the real world.

The team brings together thinkers, makers and problem-solvers who care deeply about craft and impact. We believe the best creative work is both rigorous and imaginative — grounded in insight, but brave in execution.

When meaning is clear, decisions become braver, creativity gains force, and organizations move with conviction. This is a place for people who want their work to feel alive — grounded in humanity, sharp in ambition, and powerful in its impact.

They operate across sectors and disciplines, collaborating closely with our partners to navigate complexity, unlock opportunity and build meaningful momentum.If you’re curious, collaborative and motivated by the chance to shape work that matters, you’ll feel at home here.

You’ll be joining a group of creative & empathetic researchers based in LA, NYC, and London. They bring thoughtfulness and heart to everything they do, genuinely enjoy each others’ company, thinking, talking, and exploring people, culture, and brands. You’ll be entering the ground floor of a growing office in Los Angeles and helping not just to grow our presence with clients, but grow our culture in the West Coast.

The Role

We’re looking for a Senior Qualitative Manager who is as passionate about people as they are about brining insight to client businesses. This is a collaborative, sleeves rolled up role for someone who thrives on storytelling, moderation, and shaping impactful research journeys — from design through to delivery.

You’ll be joining a team of deep thinkers, passionate about brands and their impact in the world, with a love for telling human stories and play a key role in leading qualitative projects and helping our clients truly understand their audiences.

What You’ll Do

Lead qualitative research end-to-end

• Design thoughtful, creative research approaches that get closer to human truths
• Develop discussion guides, stimulus materials, and complex screeners
• Moderate groups, depth interviews, online diaries, and workshops (in-person and online)
• Travel may be required for this on an ad hoc basis

Bring insight to life through storytelling

• Translate complex findings into clear, compelling narratives
• Craft deliverables that engage, inspire, and are genuinely useful to clients
• Contribute to innovative outputs (films, workshops, immersive formats, etc.)

Be a trusted client partner

• Confidently lead client conversations and presentations
• Build strong, meaningful relationships with clients
• Provide strategic thinking that goes beyond the brief

Support and grow the team

• Collaborate closely with cross-functional teams
• Contribute to a culture of curiosity, learning, and continuous improvement

What We’re Looking For

A natural storyteller

• You don’t just analyse insight — you craft narratives that stick
• You know how to turn human understanding into something people feel and act on

A confident qualitative practitioner

• Strong experience moderating (groups, depths, ethnography, workshops)
• Comfortable designing research materials, including screeners and discussion guides
• Able to manage multiple projects with attention to detail

A growth mindset

• Curious, always learning, and open to new ways of doing things
• Excited by experimentation and creative approaches to research
• Energised by solving problems and improving how we work

Client confidence

• Comfortable speaking to senior stakeholders
• Able to challenge constructively and add strategic value
• Clear communicator with strong presence

A team player

• Enjoys supporting others and contributing to a positive team culture
• Values collaboration and shared success

Key information:

Location: LA, East Hollywood

Hybrid Working: 3 days office based

Salary $100,000 - $120,000

Full time, Permanent

Benefits

• 25 vacation days (plus public holidays) and Summer Fridays from Memorial to Labor Day
• Health Care Plan (Medical, Dental, reimbursement for Vision)
• Opportunity to join IRA plan with company matching
• Quarterly “Values Fridays” where we take the day off and live our company values in creative and diverse ways, like exploring an art museum, giving back to our local community, and game days