What are the responsibilities and job description for the Service Manager position at WCTractor?
Service Manager Overview
WCTractor has been putting equipment to work in Texas since 1939. As a Kubota Elite dealer with 11 locations across Central and East Texas, we're looking for a Service Manager to run day-to-day operations of the service department at our Sealy store: staffing, scheduling, workflow, and department performance.
What You'll Do
- Manage day-to-day operations of the Sealy service department: scheduling, workflow, and shop performance, within WCTractor's established processes
- Hire, train, and develop service department personnel using WCTractor's standard hiring and training framework
- Drive profitable service labor sales and department efficiency
- Enforce service processes and hold the team accountable to them
- Serve as the point of accountability for customer satisfaction on service work
- Partner directly with the store manager and other departments
- Stay current on ag and light construction equipment, including manufacturer training
What We're Looking For
- Previous experience managing or supervising a team, in service, shop, or a comparable environment
- Strong mechanical aptitude; you don't have to be the best tech in the shop, but you need to be able to evaluate one
- A track record of holding a team accountable, not just getting along with them
- Excellent communication skills. This role requires managing up, down, and across departments
- Comfortable with basic computer/software systems for reporting and scheduling
- Valid driver's license
- Able to lift up to 75 lbs and push/pull up to 150 lbs as needed
What We Offer
- Competitive base salary with performance-based earning potential
- 401(k) with company match
- Health/dental/vision insurance options to choose from (WCTractor pays 50% of employee premiums), 10 Days PTO to start, Paid Holidays, Employee Discount, Employee Referral Bonus and more!
- Backing of an established and growing family-owned company: currently 11 locations, Kubota Elite status, roots in Texas since 1939