What are the responsibilities and job description for the Customer Service Representative position at WCRI?
Sales / Customer Service Representative
Location: Grand Island, NE 68801
Job Overview
Express Pawn in Grand Island is hiring a motivated and customer-focused Sales / Customer Service Representative. This role combines retail sales, customer service, and pawn transactions. We are looking for someone who is dependable, personable, and comfortable working in a fast-paced retail environment.
Key Responsibilities
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Provide friendly, professional service in person and over the phone
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Assist customers with buying, selling, and pawning merchandise
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Clearly explain loan terms, pricing, and store policies
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Accurately process sales, payments, and pawn transactions
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Meet or exceed individual and store sales goals
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Keep the showroom clean, organized, and secure
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Verify customer identification and complete required paperwork
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Follow all company policies and state regulations
Qualifications
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Strong communication and customer service skills
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Retail or sales experience preferred, but not required
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Basic math and computer skills
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Ability to multitask and stay organized
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Honest, dependable, and detail-oriented
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Bilingual (English/Spanish or other languages) is a plus
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Ability to pass a background check, if required
What We Offer
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Competitive hourly pay plus commission opportunities
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Paid training
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Employee discounts
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Advancement opportunities
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Stable, long-term employment
Schedule
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Flexible scheduling available
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Must be available to work some evenings and weekends