Customer Service Representative - Sacramento CA

Summary

Join the team in the Sacramento Division and provide outstanding customer service, through the timely and accurate processing of customer orders, answering inquiries and solving customers’ order-related problems. Provide administrative support for assigned Account Managers in a team-based environment in alignment with WCP Solutions’ culture and company and department goals. Enjoy your personal time with friends/family by having a consistent and reliable schedule M-F 8:00am-5:00pm with opportunity for overtime.

Benefits

• Paid Time Off (PTO), Paid Holidays, Paid Sick Time
• Parental Leave
• Matching 401k, Medical, Dental, Vision, Life, Disability
• Tuition Reimbursement
• Opportunity for advancement
• Employee referral program
  
  

Essential Functions

• Have great phone etiquette on calls to customer service, follow thru with customer requests in a timely manner to all inquiries.
• Write up price quotes for stock items; work with merchandising and sales to facilitate price quotes for non-stock items.
• Advise customers on trends, new products working with in their budgets and timelines.
• Support inventory management and upcoming orders to resupply stock including product delays or change orders.
• Communicate customer-related information, opportunities and problems to Account Managers and Sales Manager to facilitate information flow.
• Complete daily production, accurate data entry, reporting paperwork and other office tasks.
  
  

Qualifications

• Highest level of professionalism with the ability to keep confidentiality.
• Microsoft Office and accuracy in invoicing.
• Experience with customers while being courteous and articulate.
• Effective verbal and written communications skills; ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Focus on time management, punctuality, detail oriented and consistency.
  
  

Knowledge, Skills, And Abilities

• Perform basic mathematical skills including use of measurement systems.
• Strong attention to detail, well organized with ability to prioritize, coordinate, and simultaneously maintain multiple projects; approachable, flexible, adaptable to change.
• Customer service oriented and dependable, with the ability to work well under pressure in an environment full of deadlines, providing accurate output.
• Maintain a clean work environment and follow safety requirements and principles.
  
  

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