What are the responsibilities and job description for the Director, Commercial Liability Claims position at WCF Insurance?
WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience.
Position Overview
The Director, Liability Claims leads WCF's general liability claims function, providing strategic, operational, and technical leadership to support consistent claim outcomes, financial performance, and regulatory compliance. This role develops claims strategies and standards, partners with key business stakeholders to manage risk and improve outcomes, and provides leadership and direction for a high-performing claims team.
This position may be based at WCF's headquarters in Sandy, Utah, or in one of our regional offices in Meridian, Idaho; Las Vegas, Nevada; Englewood, Colorado; or Phoenix, Arizona. We additionally welcome applications from qualified candidates across the United States.
Responsibilities
The most qualified applicants will bring:
WCF Insurance offers an extensive compensation package. Benefits include:
Current WCF Employees
Please apply through the "Internal Job Postings" tab within your employee Workday account.
Values
The person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company’s mission of excellence.
Working Conditions
This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.
Our People
WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.
WCF Insurance is an Equal Opportunity Employer
WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.
Position Overview
The Director, Liability Claims leads WCF's general liability claims function, providing strategic, operational, and technical leadership to support consistent claim outcomes, financial performance, and regulatory compliance. This role develops claims strategies and standards, partners with key business stakeholders to manage risk and improve outcomes, and provides leadership and direction for a high-performing claims team.
This position may be based at WCF's headquarters in Sandy, Utah, or in one of our regional offices in Meridian, Idaho; Las Vegas, Nevada; Englewood, Colorado; or Phoenix, Arizona. We additionally welcome applications from qualified candidates across the United States.
Responsibilities
- Lead the general liability claims function including strategy, performance, and technical standards
- Establish and implement claims handling strategies, policies, and procedures to ensure consistent, high-quality outcomes
- Monitor and manage claim reserves, settlement authority, and expense controls to support financial performance and profitability
- Oversee vendor relationships, defense counsel, and third-party administrators to ensure effective claim outcomes
- Partner cross-functionally with underwriting, actuarial, finance, and risk management to align claim strategies with business objectives
- Analyze claims data, loss trends, and emerging risks to drive continuous improvement and proactive risk mitigation
- Manage department compliance with state and federal regulatory requirements
- Communicate key claims trends and performance indicators to leadership
- Provide leadership, direction, and support for the claims department
- Support development, engagement, and retention of a high-performing claims team
The most qualified applicants will bring:
- Bachelor's degree in business, risk management, insurance, or law; Juris Doctor preferred
- At least ten years of experience in umbrella and liability claims and insurance administration
- Commercial claims experience
- Proven leadership and managerial skills
- Deep expertise in general liability, auto liability, and/or commercial casualty claims
- Strong understanding of litigation, coverage analysis, litigation strategy, and complex claims handling
- Experience with claims analytics, trend identification, and operational improvement initiatives
- Excellent communication, negotiation, and decision-making skills
WCF Insurance offers an extensive compensation package. Benefits include:
- Medical, dental, and vision insurance.
- Company paid life insurance
- 401K with a generous 6% employer match
- Employee Assistance Program (EAP)
- Time off to volunteer in the local community
- All employees earn 4 weeks of vacation their first year.
Current WCF Employees
Please apply through the "Internal Job Postings" tab within your employee Workday account.
Values
The person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company’s mission of excellence.
Working Conditions
This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.
Our People
WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.
WCF Insurance is an Equal Opportunity Employer
WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.