What are the responsibilities and job description for the Learning & Development Specialist position at WCCU Credit Union?
JOB REQUIREMENTS: The Learning & Development Specialist will research,
recommend, develop, and implement educational courses and quality
improvement efforts geared toward communication, improving
organizational productivity, and employee engagement throughout the
credit union. Primary emphasis is in the areas of new employee
onboarding, safety & security, leadership training along with regulatory
training for all credit union team members. Principal Duties and
Responsibilities: Develop and implement in-house training programs based
on identified needs. Define training objectives for the programs.
Research and obtain needed materials and supplies for each training
session. Lead administration of the on-line learning program for all
credit union team members. Establish course assignments, communicate
with learners, work with supervisors in course development. Maintain
current knowledge of credit union regulations along with up & coming
trends and new developments in training practices. Take a lead role in
new employee onboarding. Confer and work with supervisors to develop,
maintain, and initiate comprehensive employee training programs, which
will include new employee training, compliance with regulations,
employee development, and changes in policies, procedures, products,
regulations, technologies, etc. Develop and update credit union training
manuals & materials, job aids, reference library, testing and evaluation
procedures, multimedia visual aids, and other educational materials.
Research, develop, and implement leadership & supervisory management
training programs. Research and assist in contracting outside
consultants to provide in-house training programs. Provide continuing
education to staff regarding safety and security. May conduct a credit
union needs analyses to identify areas requiring developmental training.
Coordinate training sessions on credit union related topics for members
and/or the general public. In cooperation with the employee\'s
supervisor and the Human Resource Director, develop and implement career
path programs for employees and continually evaluate the effectiveness
of the programs. Formulate training policies, programs, and schedules.
Screen, test, and recommend employees for training programs, as needed.
Conduct follow-up assessments to determine additional training needs.
Assist in planning and implementing a cross-training program for each
department, maximizing utilization of credit union personnel during
periods of change in volumes of workloads. Maintain orderly files on
each training session with attention to complete and accurate detailing
of attendance and all problems or correspondence. Compile and analyze
data necessary to help the Vice President of Learning & Development
develop and monitor the training budget. Support and maintain the
employee engagement programs and initiatives that support WCCU\'s
organizational goals and culture. Participate in meeting and seminars to
obtain information useful for designing effective training programs and
integrate information into programs. May assist in the coordination of
employee attendance at outside training programs. Explain Credit Union
services and fees to members as needed. The Learning & Development
Specialist helps to ensure a high level of quality service to members
and supports the sales and service culture established by the credit
union. Perform other job-related duties as may be necessary to carry out
The Responsibilities Of This Position. Work Relationships And Scope
Reports directly to the Vice President of Learning & Development. Will
have regular contact with management, and employees of the Talent
department. Due to the nature of this position, will work with almost
all employees at WCCU on a regular basis. Performance Dimensions: Must
maintain the integrity of confidential business information and follow
all guidelines on confidentiality. Provide outstanding services o
co-workers & members. Possess the ability to attend to numerous details
with frequent interruptions under the stress of maintaining courteous,
effective, and timely relations with a variety of individuals and
personalities. Promotes quality, accuracy, timeliness, reliability, and
thoroughness of work performed. Is punctual, flexible, reliable, and
demonstrates a friendly and helpful attitude. Possess ability to gain
the trust and respect of members, management, and employees. Also
maintains a positive, professional, team-oriented working relationship
with staff and outside vendors. Enhance job growth through continuing
education, as required or necessary. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: Three to five years work experience training and/or
public speaking required. Knowledge of effective training practices
preferred. Extensive knowledge of credit union industry, terminology
(including acronyms), positions and responsibilities helpful.
Professional, well-developed communication and presentation skills
necessary for providing training to new and current employees.
Professional, Well-developed Interpersonal Skills Essential For
projecting a positive image as a representative of the Credit Union.
Ability to travel to other branch locations, as necessary. Ability to
work with a wide range of personalities in a courteous, effective, and
efficient manner. Knowledge and ability to apply current financial
service industry standards, laws, and regulations. Ability to present
ideas, report facts and other information clearly and concisely.
Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel,
PowerPoint). Proficient operation of a variety of general office
equipment such as a computer, software applications, typewriter,
calculator, telephone, copy machine, fax machine and other similar
devices or programs related to the position. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online:
https://recruiting.paylocity.com/recruiting/jobs/All/b9944418-e383-4000-853f-3d5b60a36394/Westby-Coop-Credit-Union
recommend, develop, and implement educational courses and quality
improvement efforts geared toward communication, improving
organizational productivity, and employee engagement throughout the
credit union. Primary emphasis is in the areas of new employee
onboarding, safety & security, leadership training along with regulatory
training for all credit union team members. Principal Duties and
Responsibilities: Develop and implement in-house training programs based
on identified needs. Define training objectives for the programs.
Research and obtain needed materials and supplies for each training
session. Lead administration of the on-line learning program for all
credit union team members. Establish course assignments, communicate
with learners, work with supervisors in course development. Maintain
current knowledge of credit union regulations along with up & coming
trends and new developments in training practices. Take a lead role in
new employee onboarding. Confer and work with supervisors to develop,
maintain, and initiate comprehensive employee training programs, which
will include new employee training, compliance with regulations,
employee development, and changes in policies, procedures, products,
regulations, technologies, etc. Develop and update credit union training
manuals & materials, job aids, reference library, testing and evaluation
procedures, multimedia visual aids, and other educational materials.
Research, develop, and implement leadership & supervisory management
training programs. Research and assist in contracting outside
consultants to provide in-house training programs. Provide continuing
education to staff regarding safety and security. May conduct a credit
union needs analyses to identify areas requiring developmental training.
Coordinate training sessions on credit union related topics for members
and/or the general public. In cooperation with the employee\'s
supervisor and the Human Resource Director, develop and implement career
path programs for employees and continually evaluate the effectiveness
of the programs. Formulate training policies, programs, and schedules.
Screen, test, and recommend employees for training programs, as needed.
Conduct follow-up assessments to determine additional training needs.
Assist in planning and implementing a cross-training program for each
department, maximizing utilization of credit union personnel during
periods of change in volumes of workloads. Maintain orderly files on
each training session with attention to complete and accurate detailing
of attendance and all problems or correspondence. Compile and analyze
data necessary to help the Vice President of Learning & Development
develop and monitor the training budget. Support and maintain the
employee engagement programs and initiatives that support WCCU\'s
organizational goals and culture. Participate in meeting and seminars to
obtain information useful for designing effective training programs and
integrate information into programs. May assist in the coordination of
employee attendance at outside training programs. Explain Credit Union
services and fees to members as needed. The Learning & Development
Specialist helps to ensure a high level of quality service to members
and supports the sales and service culture established by the credit
union. Perform other job-related duties as may be necessary to carry out
The Responsibilities Of This Position. Work Relationships And Scope
Reports directly to the Vice President of Learning & Development. Will
have regular contact with management, and employees of the Talent
department. Due to the nature of this position, will work with almost
all employees at WCCU on a regular basis. Performance Dimensions: Must
maintain the integrity of confidential business information and follow
all guidelines on confidentiality. Provide outstanding services o
co-workers & members. Possess the ability to attend to numerous details
with frequent interruptions under the stress of maintaining courteous,
effective, and timely relations with a variety of individuals and
personalities. Promotes quality, accuracy, timeliness, reliability, and
thoroughness of work performed. Is punctual, flexible, reliable, and
demonstrates a friendly and helpful attitude. Possess ability to gain
the trust and respect of members, management, and employees. Also
maintains a positive, professional, team-oriented working relationship
with staff and outside vendors. Enhance job growth through continuing
education, as required or necessary. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: Three to five years work experience training and/or
public speaking required. Knowledge of effective training practices
preferred. Extensive knowledge of credit union industry, terminology
(including acronyms), positions and responsibilities helpful.
Professional, well-developed communication and presentation skills
necessary for providing training to new and current employees.
Professional, Well-developed Interpersonal Skills Essential For
projecting a positive image as a representative of the Credit Union.
Ability to travel to other branch locations, as necessary. Ability to
work with a wide range of personalities in a courteous, effective, and
efficient manner. Knowledge and ability to apply current financial
service industry standards, laws, and regulations. Ability to present
ideas, report facts and other information clearly and concisely.
Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel,
PowerPoint). Proficient operation of a variety of general office
equipment such as a computer, software applications, typewriter,
calculator, telephone, copy machine, fax machine and other similar
devices or programs related to the position. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online:
https://recruiting.paylocity.com/recruiting/jobs/All/b9944418-e383-4000-853f-3d5b60a36394/Westby-Coop-Credit-Union