What are the responsibilities and job description for the Lead CCaaS Engineer - Genesys CX position at WB Solutions LLC?
Job Details
Title: Lead CCaaS Engineer - Genesys CX - Onsite Role
Location: Weehawken, NJ
Contract length 1 year
MUST HAVE SKILLS:
- Genesys CCaaS development experience
- API Development
- OAuth
Responsibilities
- Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies, IVR flows, and multi-channel integrations
- Lead end-to-end migration projects from legacy platforms like Avaya, Cisco, and Genesys Engage to Genesys Cloud CX
- Develop sophisticated Architect flows for omnichannel interactions including voice, chat, email, and bot integrations
- Create seamless integrations between Genesys Cloud CX and enterprise CRM systems using APIs, web services, and custom data actions
- Collaborate with telephony teams to configure complex voice infrastructure including SIP trunks, BYOC implementations, and SBCs
- Optimize contact center performance through data-driven analysis of call flows, routing logic, and reporting dashboards
Requirements
- 3 years of hands-on experience implementing and configuring Genesys Cloud CX in enterprise environments
- Demonstrated success leading contact center migration projects from legacy platforms to cloud-based solutions
- In-depth knowledge of Genesys Architect, routing strategies, outbound campaigns, digital channels, and workforce management
- Strong understanding of telephony concepts including SIP, SBCs, trunking, codecs, and call flow architecture
- Experience with API integrations, OAuth implementation, event notifications, and custom data actions
- Ability to collaborate effectively with cross-functional teams in fast-paced migration projects
- Genesys Cloud CX certifications (Professional, Developer, Architect) and scripting experience (JavaScript/Python) (Optional)
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