What are the responsibilities and job description for the Lead CCaaS Engineer (Genesys CX) position at Jobs via Dice?
Job Title: Lead CCaaS Engineer (Genesys CX)
Location: Weehawken, NJ(Onsite)
Job Type: Contract W2
Must Have Skills:
Genesys CCaaS development experience
API Development
OAuth
Requirements:
3 years of hands-on experience implementing and configuring Genesys Cloud CX in enterprise environments.
Demonstrated success leading contact center migration projects from legacy platforms to cloud-based solutions.
In-depth knowledge of Genesys Architect, routing strategies, outbound campaigns, digital channels, and workforce management.
Strong understanding of telephony concepts including SIP, SBCs, trunking, codecs, and call flow architecture.
Experience with API integrations, OAuth implementation, event notifications, and custom data actions.
Ability to collaborate effectively with cross-functional teams in fast-paced migration projects.
Genesys Cloud CX certifications (Professional, Developer, Architect) and scripting experience (JavaScript/Python) (Optional).
Location: Weehawken, NJ(Onsite)
Job Type: Contract W2
Must Have Skills:
Genesys CCaaS development experience
API Development
OAuth
Requirements:
3 years of hands-on experience implementing and configuring Genesys Cloud CX in enterprise environments.
Demonstrated success leading contact center migration projects from legacy platforms to cloud-based solutions.
In-depth knowledge of Genesys Architect, routing strategies, outbound campaigns, digital channels, and workforce management.
Strong understanding of telephony concepts including SIP, SBCs, trunking, codecs, and call flow architecture.
Experience with API integrations, OAuth implementation, event notifications, and custom data actions.
Ability to collaborate effectively with cross-functional teams in fast-paced migration projects.
Genesys Cloud CX certifications (Professional, Developer, Architect) and scripting experience (JavaScript/Python) (Optional).