Sales Operations Coordinator

WAZER makes waterjet cutters for every shop, enabling in-house manufacturing of precision parts in any material. WAZER recently launched WAZER Pro, a powerful and productive waterjet that marks a significant advancement in the technology. As a growing, profitable company, we are hiring a Sales & Operations Coordinator to support key business functions in the sales, operations, finance and marketing departments.

• Receive, review, and enter orders accurately into company’s CRM system (Hubspot) 
• Communicate order status, delays, or issues to customers and to sales representatives
• Monitor the general sales inbox. Respond to inbound emails or forward them to the appropriate department
• Package and ship out sales samples to leads
• Receive and verify incoming RFQs from resellers and send formal quotes
• Collect and report on resellers’ monthly sales data
  

• process customer orders, including booking the appropriate shipments
• Export orders from CRM to our order management system on a daily basis
• Verify product availability, pricing and delivery timelines before confirming orders and respond to customer inquiries
• Handle order amendments, cancellations, or replacements when needed
• Place direct orders with our abrasive supplier to fulfill end customer orders
• Work with freight forwarders in dealing with delayed shipments
• Expediting request for rush orders and altering sales orders and shipping information as required
• Review and reconcile all freight forwarder invoices to confirm the charges are accurate and correspond with the rates outlined in the original quote. Promptly escalate any identified discrepancies to the Operations Manager for review
• Coordinate with customers to arrange pickups for returns and Trade-Up orders
• Order office supplies (stationary, snacks, etc) when an item is depleted 
  

• Generate and send invoices to customers once the order ships or when the customer requests
• Send payment receipts to customers on request
• Monitor customer accounts to identify overdue invoices and outstanding balances
• Follow up with accounts payable to receive payments on past due invoices
• Deposit physical checks
• Review all inbound payments and attribute them to an order in the CRM
• Identify payment discrepancies and coordinate with appropriate departments to resolve it
• Prepare and collect payments from customers who want to pay off their remaining balance
• Prepare 5x monthly sales reports used as inputs to our bookkeepers for accounting and tax purposes
  

• Book team travel and accommodations for trade shows
• Travel with the sales and marketing team to staff our booth at trade shows
• Pack and unpack the crates of supplies and machines for our booth
• Coordinate with the trade show venue to book the needed booth infrastructure and outbound and return freight for our supplies

• Focused on details and double checking work
• Good at following standard-operating-procedures and doing things systematic
• Excited about a work style that includes being behind the desk, on the phone, and in the warehouse
• Good with numbers and working with spreadsheets, including pivot tables, VLOOKUPs and charts
• Proficiency with Microsoft Office Suite (Word, Excel and Powerpoint) or Google Suite (docs, sheets, and slides) and any large OMS or CRM (ie. Sales Force, Hubspot)
• Able to jump between related, but different fields every hour (eg. invoicing, logistics, customer relationship management)
• Ability to self prioritize tasks and manage time efficiently in a fast paced environment
• Excellent interpersonal and communication skills

Compensation includes salary, bonus, paid-time-off and health benefits.

WAZER is located in Yonkers, NY. This is a 100% onsite role. 

You’ll be working in an environment that is simultaneously our office, ideation studio, research lab, workshop and fulfillment center, all under one roof.  This allows us to collaborate and learn each other’s area of expertise, providing better solutions to our customers.

Our facility becomes a playground in the off hours. You are encouraged to design, make, and work on whatever personal projects you may have at the time. You will see electric vehicles, race car parts, plants, and art pieces around the office. Who knows what inspiration we use for the next problem we need to solve at WAZER!