What are the responsibilities and job description for the Intake Program Manager position at Wayside Youth & Family Support Network?
Show your passion by empowering youth and families when joining the Wayside team!
Wayside is one of Massachusetts' most respected youth and family-serving agencies, supporting more than 6,000 youth and families annually across Central, Eastern, and Northeastern regions.
We invest in our employees' wellness with comprehensive benefits, including tuition and training reimbursement, a PTO package with 3 wellness days, 9 paid holidays, and up to 3 weeks of vacation in the first year. Enjoy a learning environment with free training, CEUs, and more, along with exceptional medical benefits, financial health supports, and career development opportunities.
Apply today and earn a $2,000 sign-on bonus!
Intake Program Manager
Charlton/Milford CSA
Salary range: $70,000.00 - $75,000.00/year depending on experience sign-on bonus (half paid after 30 days of employment and half paid after 90 days of employment; pro-rated for part-time).
Start your management track while serving as the first point of contact some families will have with Wayside! The Intake Program Manager is responsible for the management, oversight, and daily operation of Charlton/Milford area referrals providing community-based services for youth with mental health needs and their families.
What you will do:
Wayside is one of Massachusetts' most respected youth and family-serving agencies, supporting more than 6,000 youth and families annually across Central, Eastern, and Northeastern regions.
We invest in our employees' wellness with comprehensive benefits, including tuition and training reimbursement, a PTO package with 3 wellness days, 9 paid holidays, and up to 3 weeks of vacation in the first year. Enjoy a learning environment with free training, CEUs, and more, along with exceptional medical benefits, financial health supports, and career development opportunities.
Apply today and earn a $2,000 sign-on bonus!
Intake Program Manager
Charlton/Milford CSA
Salary range: $70,000.00 - $75,000.00/year depending on experience sign-on bonus (half paid after 30 days of employment and half paid after 90 days of employment; pro-rated for part-time).
Start your management track while serving as the first point of contact some families will have with Wayside! The Intake Program Manager is responsible for the management, oversight, and daily operation of Charlton/Milford area referrals providing community-based services for youth with mental health needs and their families.
What you will do:
- Coordinate referrals for IHT, ICC, TM, FS&T, & FIT services via email, phone and in-person consultations.
- Liaison with families, community partners (e.g. Insurances, DMH, DCF, schools, PCP offices, etc. ) and other mental health agencies to explain available services, screen for medical necessity criteria, receive and process referrals and refer to other providers or levels of care as needed.
- Triage and assign referrals to staff, considering referral needs, staff availability and expertise, and in coordination with other program managers at the site.
- Maintain tracking system for staff caseloads.
- Triage and complete intake sessions
- Maintain waitlist for insurance-based services, including making check in calls to waiting families to assess changes in need.
- Complete monthly data and reporting requirements.
- Represent site at periodic utilization reviews and other quality improvement activities. Serve as a contact for insurance representatives on behalf of the youth served. The Intake Manager is a member of the program's management team and is committed to building and supporting a diverse workplace.
- Direct service work with youth and families is part of the position as well as providing supervision as appropriate.
- Participate in internal agency committees, work groups, and other cross-program/cross-component activities.
- Qualified candidates demonstrate an ability to multitask and meet deadlines, have good time management and organization skills, some comfort with spreadsheets/data organization, and aligned with the Agency’s mission and values.
- Qualifications include a passion for, and a commitment to working with children and youth.
- Master’s degree in Social Work, Counseling, or related field is required, Independent License Preferred.
- At least 2 years of experience working with youth with mental health needs.
- Bilingual/Bicultural candidates are strongly encouraged to apply.
Salary : $70,000 - $75,000