Membership Director

MEMBERSHIP DIRECTOR

The Membership Director is an integral part of the management team and will be responsible for developing and executing the Club’s strategic initiatives to grow and engage the membership. They will be a visible and accessible leader for the staff and members alike whose primary focus will be on membership development, engaging and maintaining membership and membership retention.

The Membership Director’s overall purpose will be to act as a liaison between the Admissions Committee, Membership Development Committee, and Club Leadership for all functions related to acquiring member sponsored prospects, member engagement and retention of existing members.

REPORTS TO: General Manager

KEY RESPONSIBILITIES

• Provides administrative and program support for the Admissions Committee and Membership Development Committee

• Plans and implements strategies to meet the Club’s membership goals

• Conducts trend analysis and offers recommendations and programs accordingly

 • Continually surveys other clubs (locally and nationally) for best practices and useful initiatives to advise the Club on potential revisions to membership policies

• Membership marketing and communications

• Creates collateral material in support of membership development and membership retention activities

• Tracks and reports on the success and overall performance of all membership categories and activities

• Actively participates in continuing education and professional development opportunities

• Completes other appropriate assignments as directed by the General Manager 

PROSPECTIVE MEMBERS & APPLICANTS  

• Creates and maintains an ongoing and systematic process of identifying new prospects, lead referrals and follow-up while overseeing and maintaining existing waitlist  

• Processes all requests for membership. Sends proposal packages, letters, answers questions and assists members in fulfilling new candidate proposal requirements

 • Develops and assures that all established procedures for processing prospective members’ proposals are consistently followed and is directly responsible for administrative processing of prospective member applications and all membership administrative reports

• Acts as a project manager for membership initiatives including the tracking of prospects of the admissions process and event planning

NEW MEMBERS

 • Develops and implements Prospective Member and New Member events

 • Encourages new members to make personal referrals and assist with the prospective member recruitment efforts (Membership by Invitation)

• Provides new member orientations so they understand privileges, the culture of being a Waynesborough member and encourages member use of the Club’s facilities

• Works with the Membership Development Committee and General Manager in the assimilation of new members into the Club

• Works with management and committees to coordinate and develop the Club’s social and athletic activities for new members

 • Attends all major Club member events and acts as staff liaison in encouraging all new members to participate in such events

EXISTING MEMBERS

• Develops strong and trusting relationships with existing members to gain needed feedback, gauge interests, and provide input to management on member needs

• Acts as an ambassador to member needs and inquiries. Effectively responds to all member comments in accordance with Club standards, policies and rules; uses ideas, feedback and suggestions to continually improve the services provided to members

• Helps develop and execute programming to target ‘at risk’ member attrition

CANDIDATE QUALIFICATIONS

• A charismatic, energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. Is discreet and conducts themselves with a high degree of professionalism

• Strong management skills including planning, setting priorities, decision making, facilitating process improvement and is committed to continued personal/professional growth

 • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent written and oral communication skills. Must be able to communicate policies, procedures, regulations, reports, etc., to staff, members and guests

• Ability to use effective problem solving skills, and make independent decisions when circumstances warrant, exhibits sound and accurate judgment and makes timely decisions

• Provides exceptional member service and uses prompt and responsive follow-through. Asks questions to identify member needs and/or expectations. Ability to respond effectively to the most sensitive inquiries or complaints

 • Able to work in a rapidly changing work environment. Must be able to adapt to changes, manage competing demands and is able to deal with frequent change, delays or unexpected events

• Familiarity with private club operations and the regulatory and legal environments in which they conduct business is desirable

• Must be highly visible and have the ability to maintain a flexible work schedule

EMPLOYMENT ELIGIBILITY VERIFICATION
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

Bachelor’s degree in Business / Communications / Marketing or in a related field or an equivalent combination of education and experience

SALARY AND BENEFITS
Salary is commensurate with qualifications and experience. The Club offers an excellent bonus and benefits package.  Salary Range: $80,000- 85,000 with performance base annual bonus up to 10%.

Salary : $80,000 - $85,000