Payment Specialist

WHY WORK WITH US?

Waynes is a leader in modern pest control and lawn care with branches throughout Alabama, Mississippi, Florida, and Tennessee. We embody our core values of Character, Integrity, Perseverance, and Courage. We believe that if our employees are happy and fulfilled, they will go above and beyond in delighting our customers. That is the heart of the Waynes philosophy: Every little thing matters. A lot. The Waynes team is always looking at everything that we do to improve the quality of our team and their quality of life so that we can provide a quality service that sets the standard for not just the pest control industry, but the entire service sector.

Waynes is a part of Anticimex Group, with over 8,000 employees in 19 countries around the globe.

Benefits:

• Medical, Dental, and Vision

• Company vehicle and cellphone

• Employer-paid life insurance, and short-term disability

• 401k with company match

• Paid time off and 8 paid holidays

The Payment Specialist will contact customers to resolve past due balances and work with collection agency.

Duties/Responsibilities:

· Make outbound collection calls to past due customers to collect payments and discuss account activity.

· Maintain and notate all appropriate information and documentation on customers account status.

· Work with third party collections agencies.

· Meet bi-weekly and month-end deadlines.

· Work with internal departments to resolve payment or accounting issues.

· Perform other related duties as assigned.

Required Skills/Abilities:

· High school diploma or GED required.

· Minimum of 1 year of collection experience.

· Minimum of 1 year of customer service experience.

· Excellent customer service and phone skills.

· Strong written communication skills.

· Detail-oriented and self-motivated individual with the ability to thrive in a fast-paced environment.

· Excellent organizational and time management skills.

· Ability to problem-solve and adapt to change.

· Working knowledge of Microsoft Office.

Preferred Skills/Abilities:

· Associate degree or vocational school training preferred.

· Minimum of 2 years of collections experience.

· Proficient in Microsoft Office.

Experience and License Requirements

• Collections
• Customer Service
• Microsoft Office