Community Engagement Intern

MISSION- In our pursuit to eliminate poverty, Wayne Metro empowers people and communities to be strong, healthy, and thriving. 

VISION- We envision thriving communities where all people have hope and opportunities to realize their full potential.

Wayne Metropolitan Community Action Agency consists of staff dedicated to serving others, which include professionalism, empathy, respect, excellent client service, maintaining confidentiality, punctuality with regular attendance.

We provide assistance to low to moderate income families to help address their most critical needs.  The agency has over 70 programs, including valuable educational, housing, and emergency services.

Internship Description: 

• Community Engagement serves to bridge the gap between communities by connecting residents to resources that will help build and sustain their ways of living. Community Engagement assists members of the community by providing support and stability, while also creating opportunities to continue to elevate the mission of eliminating poverty within Wayne County, by providing resources to help establish sustainability. 

Interns Essential Functions: 

• Event preparation - Community Events, and Customer Assistance Days (CAD)
• Participate in Community Events during work hours, and occasionally after 5pm, and on Saturdays.
• Serve as front line support staff in Wayne Metro’s Welcome Center.
• Help aid and support clients through navigation of the universal application process.
• Collaborate with clients to ensure that they are meeting their goals and offer support to continue on the path of self-sufficiency by providing encouragement and alternate resources and/or services.
• Maintain proper client file documentation and utilize various databases to comply with standards and procedures pertaining to Community Engagement. Maintain all Standard Operating Procedure that fall under Community Engagement.
• Coordinate services in the interest of aiding agency clients to progress toward greater self-sufficiency as it relates to their basic needs, educational, and financial goals. 
• Respond to customer inquiries for applicable services in a professional manner; describe programs and services.
• Provide support to other Wayne Metro departments/programs as necessary to best serve Wayne Metro clients, including intake, case management, and the delivery of client workshops.
• Serve as administrative front desk support if needed.
• Maintain a positive attitude towards assigned work, clients, and staff, and a willingness to work with others.
• Perform work in a professional manner that upholds Wayne Metro’s policies and procedures.
• Other duties as assigned 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a professional office environment with a usually quiet noise level. This is largely a sedentary role and the employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit, frequently use hands and to talk or hear.

Qualified candidates:

• Interest in Non-Profit - Community Engagement Activities
• Passionate about assisting community members and providing resources
• Strong communication, organizational, and interpersonal skills
• Ability to work both independently and collaboratively in a fast-paced environment

Minimum Qualifications:

• High school diploma/general education degree (GED) OR a combination of education and experience that is similarly equivalent.
• Pass Criminal Background check & Drug Screening
• Ability to work a hybrid schedule
• Ability to travel to various sites

Minimum Competencies:

• Strong verbal and written communication skills
• Professionalism in appearance, tact, punctuality, and dependability
• Good interpersonal and professional skills including but not limited to professional appearance, tact, punctuality, and dependability.
• Perform work in a manner that upholds Wayne Metro policies, procedures, and mission. 

 Wayne Metropolitan Community Action Agency is an Equal Opportunity Employer

EOE/M/F/D/V

Salary : $15