What are the responsibilities and job description for the Waitress/Waiter/Server position at Wayne Hills Diner & Restaurant?
Overview
We are seeking a dedicated and enthusiastic Server to join our dynamic team in a fast-paced dining environment. The ideal candidate will have a passion for providing exceptional customer service and a strong understanding of our food and beverage offerings. As a Server, you will play a crucial role in creating memorable dining experiences for our guests while ensuring that all service standards are met.
Responsibilities
- Greet and welcome guests with a friendly demeanor, providing excellent customer service throughout their dining experience.
- Take accurate food and beverage orders using the Aloha or Micros POS systems.
- Provide detailed menu descriptions, including daily specials, and make recommendations to enhance the guest experience through upselling techniques.
- Ensure timely delivery of food and beverages to tables while maintaining proper food handling and sanitation standards.
- Collaborate with kitchen staff to ensure accurate order preparation and address any special dietary needs or requests from guests.
- Manage table settings, including bussing tables promptly and maintaining cleanliness in the dining area.
- Handle cash transactions accurately, including processing payments and managing tips in accordance with restaurant policies.
- Assist with guest relations by addressing inquiries, resolving complaints, and ensuring overall satisfaction during their visit.
- Maintain knowledge of the menu items, including ingredients, preparation methods, and wine pairings to provide informed recommendations to guests.
- Sidework. Stations must be filled and cleaned everyday.
Qualifications
- Previous experience in food service or restaurant roles is preferred, with fine dining experience or Diner experience being a plus.
- Familiarity with POS systems is highly desirable.
- Strong time management skills with the ability to multitask effectively in a busy environment.
- Excellent customer service skills with a focus on guest satisfaction and hospitality.
- Basic math skills for handling cash transactions accurately.
- Knowledge of food safety practices and sanitation standards is essential.
- Culinary experience or kitchen experience is beneficial but not mandatory.
- Ability to work flexible hours, including nights and weekends as required by the restaurant's schedule. Join our team where your passion for hospitality can shine! We look forward to welcoming you as part of our vibrant dining community.
- We have almost a 4.8 rating on Google. We expect to keep it and maintain our high quality standards. We expect the best out of our employees. No room for slacking. This job can be very rewarding for hard working individuals. We expect business to pick tremendously so there will be room for growth for everyone and more hours available shortly.
- Must learn menu and offerings before interview to a high level. 1 week of training/shadowing will be given to maximize performance to our requirements
Job Type: Full-time
Pay: $15.00 - $40.00 per hour
Work Location: In person
Salary : $15 - $40