Application Support Manager (Provisional)

Application Deadline

9/16/2026

Position Title

Application Support Manager (Provisional)

Required Application Type

School Related PersonnelSalary/Pay Scale$85,000 - $95,000

Job Description

Illustrative only

• Plans, assigns, supervises, and reviews the work of staff engaged in application support and New York State data reporting;
• Coordinates application development, configuration, implementation, maintenance, and support activities for BOCES programs and component school districts;
• Oversees the operation and support of applications and data systems used for instructional, administrative, and regulatory reporting purposes;
• Supervises processes related to New York State data reporting to ensure accuracy, timeliness, and compliance with applicable requirements;
• Works with BOCES departments, component school districts, and vendors to identify system needs and implement application solutions;
• Reviews system changes and enhancements to ensure operational requirements and data integrity standards are met;
• Coordinates internal and external resources to support application projects within established timelines;
• Acts as liaison with vendors and stakeholders regarding application issues, enhancements, and system performance;
• Ensures compliance with applicable Federal, State, and BOCES policies relating to data security, privacy, and system access;
• Develops and maintains documentation and procedures related to supported applications and data systems.
  
  

Job Qualifications

MINIMUM QUALIFICATIONS – OPEN-COMPETITIVE: Either:

• Possession of a Bachelor’s Degree, or higher, AND five (5) years of full-time paid experience, or its parttime
  
  

equivalent, in application or software support, two (2) of which shall have included experience as a

project leader or management level supervisor; OR

• Possession of an Associate’s Degree AND seven (7) years of full-time paid experience, or its part-time
  
  

equivalent, as described in (1) above, three (3) of which shall have included experience as a project leader

or management level supervisor; OR

• An equivalent combination of training and experience as defined by the limits of (1) and (2).
  
  

Full Performance Knowledge, Skills, Abilities And Personal Characteristics

• Thorough knowledge of application support principles and practices;
• Thorough knowledge of systems analysis, data management, and application testing;
• Good knowledge of the principals and practices of project management;
• Working knowledge of New York State educational data reporting requirements;
• Ability to supervise and coordinate technical staff;
• Ability to plan and prioritize multiple projects;
• Ability to analyze operational needs and implement effective application solutions;
• Ability to communicate effectively in English both orally and in writing;
• Analytical reasoning ability;
• Good judgment;
• Honest; Tact; Courtesy.
  
  

Application Procedure

Apply on the Ontario County Civil Service website: https://ontario-portal.mycivilservice.com

If you have questions, please contact Debra Luna 315-332-7289 or Debra.Luna@wflboces.org

Job Category

Technology & Technical Services

Job Location

EduTech - Educational Technology Services