What are the responsibilities and job description for the Customer Service and Inside Sales Representative position at Wayne-Dalton of Syracuse?
Are you a people person with a knack for sales and a love for customer service? Ready to take your career to new heights? Look no further! Wayne Dalton of Syracuse, a branch of Hamburg Overhead Door, Inc., is searching for a motivated Inside Sales Customer Service Representative to join our growing team.
As the face (and voice!) of our sales department, you’ll be building relationships, solving problems, and driving revenue—all while making our customers feel like rockstars. If you’re a multitasking pro who loves a good challenge, this role is for you!
What’s in it for you?
· Competitive pay: $25-28 per hour. ????
· Awesome benefits: Health, dental, and vision insurance (with opt-out credit for medical!).
· 401K: Employer match and vesting opportunities.
· Paid Time Off & Holidays: Because work-life balance matters. ????
· Professional Growth: We invest in your future with development opportunities.
· Friendly Team: We’re all about collaboration and creating a positive work environment.
What will you be doing?
· Customer Superstar: Engage with customers by phone, email, and in person to answer
questions and provide top-tier service.
· Sales Savvy: Identify opportunities to upsell, cross-sell, and maximize sales (no cold calling!).
· Relationship Guru: Build long-lasting connections with customers that keep them coming back.
· Product Expert: Learn the ins and outs of our products and services to help customers find the perfect solution.
· Problem Solver: Address concerns and work with our team to find solutions fast.
· Showroom Sales: Guide customers in the showroom and match them with the best garage doors for their needs.
· Warehouse Assistance: Pull small parts from our warehouse for walk-in customers. Use forklift to unload deliveries.
· Tech-Savvy: Maintain proficiency in using personal computers, data entry, and other common office equipment and software.
What do you need?
· Education: High school diploma required (Bachelor's degree is a plus).
· Experience: At least 3 years of customer service experience and at least 2 years of sales experience required.
· Skills: Strong communication, organization, and multitasking skills are a must. Tech-savvy? Even better!
· Bonus Points: Familiarity with warehouse tasks, forklift experience or CRM software.
Work Hours:
· Monday to Friday: 8 a.m. to 5 p.m.
· Trade Shows: Represent us at 1-2 local trade shows per year!
If you're ready to bring your A-game and grow with a company that values its people, we want to hear from you! Apply today and be part of something great ????
Join us in Syracuse and make your mark at Wayne Dalton of Syracuse!
Wayne Dalton of Syracuse/Hamburg Overhead Door, Inc. is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
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Salary : $25 - $28