What are the responsibilities and job description for the Inside Sales Representative position at Echelon Supply and Service?
Base Rate plus Commission
About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.
Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!
Echelon Supply & Service is seeking a driven, customer-focused Inside Sales Representative to build relationships, grow sales, and deliver responsive solutions to customers. This is an excellent opportunity for an experienced sales professional—or someone looking to build a sales career—to represent a respected distributor of industrial and hydraulic hose, fittings, and related products.
The Inside Sales Representative will manage and expand an established customer base while identifying opportunities with inactive and prospective accounts. This role is ideal for someone who enjoys a fast-paced environment, takes initiative, and can balance customer service with a strong focus on sales growth.
What You’ll Do
Achieve monthly, quarterly, and annual sales and profitability goals.
Manage, retain, and grow an existing customer base through proactive outreach, account follow-up, and exceptional service.
Identify new business opportunities by engaging prospective customers and reactivating inactive accounts.
Respond to customer inquiries, prepare quotations, recommend products, and follow up to secure business.
Promote Echelon’s products and capabilities to MRO, OEM, and end-user customers.
Build trusted customer relationships by understanding operational needs and providing timely, practical solutions.
Conduct outbound sales calls and customer outreach to generate opportunities and expand account penetration.
Use CRM and marketing platforms to document calls, quotations, customer activity, and opportunities.
Partner with outside sales, operations, purchasing, and customer service teams to ensure a seamless customer experience.
Stay informed of product offerings, market conditions, and customer trends to identify growth opportunities.
What You Bring
A motivated, self-directed approach and a genuine interest in helping customers.
Sales experience is preferred, but candidates with strong customer service, industrial distribution, or related experience are encouraged to apply.
Strong communication, relationship-building, and follow-up skills.
The ability to manage multiple priorities and remain organized in a fast-paced environment.
Comfort working independently while contributing as part of a collaborative team.
Proficiency with Microsoft Office; CRM experience is a plus.
A bachelor’s degree in Business or a related field is preferred, but not required.
Why Echelon
At Echelon Supply & Service, we help customers solve real operational challenges with responsive service, technical expertise, and dependable product solutions. Our Inside Sales Representatives play a meaningful role in building customer loyalty, driving growth, and delivering the service our customers depend on.
Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $23 - $25