FRONT DESK RECEPTIONIST- SERVICES ON AGING

JOB DESCRIPTION
FRONT DESK RECEPTIONIST

WAYNE COUNTY SERVICES ON AGING

GENERAL WORK FUNCTIONS

Under direct supervision, the Front Desk Receptionist is to assist and support the
provision of services by performing reception duties, directing senior center members and
visitors to appropriate staff, answering and screening telephone calls, greeting and
assisting the public. This employee will have a friendly outgoing disposition.

SPECIFIC DUTIES AND
RESPONSIBILITIES

 Greet and welcome participants, guests, and staff
 Direct visitors to the appropriate person or department
 Manage a multi-line phone system to answer, screen, forward incoming phone calls or

take messages
 Provide basic and accurate information in-person and via phone/email
 Address complaints in-person and via phone/email
 Receive and deliver messages
 Receive and distribute daily mail/deliveries
 Provide assistance and direction to visitors, staff, and senior center participants
 Adhere to security protocols by managing participants sign in and monitoring building

entry procedures
 Assist with Transportation Service calls
 Perform various clerical tasks, including faxing, emailing, filing, photocopying, etc.
 Assist with maintaining and revising Desk Manual
 Issue codes to participants for use of the Computer Lab
 Receive and record money received for use of printer in the Computer Lab
 Issue headsets and cameras for computer lab
 Issue keys to lockers
 Assist with the preparation of publications relating to activities
 Prepares and maintains necessary records and reports
 Assist with publicity for events
 Assist Seniors with signing in using My Senior Center software
 Key in new Senior Center participants and revise information on current participants

into My Senior Center and issue membership cards
 Issue Senior Tarheel Athletic Cards
 Maintain a clean and organized reception area. (i.e. magazines put up, chairs straight,

trash picked up, declutter counter and reception desk, etc.)
 Ensure all equipment (i.e. mouse, keyboard) are accounted for in the Computer Lab at

the end of the day
 Ensure all items checked out during the day have been returned (i.e. headsets,

locker keys, and computer cameras)
 Assist with administrative tasks such as data entry and preparing documents
 Print newsletters and ensure that the newsletter stand remains stocked
 Open or close building depending upon hours scheduled
 Perform other duties as assigned by the Director

KNOWLEDGE, SKILLS AND ABILITIES

 Exceptional verbal and written communication skills to handle interactions and
correspondence with the public and professionals

 Proficiency is using office software, including Microsoft Office Suite (Word, Outlook,
Publisher, Excel).

 Ability to use office equipment (e.g., fax machines, copier, and printers)

 Ability to handle sensitive situations and difficult individuals

 Strong problem-solving skills
 Ability to work well with Seniors, volunteers, staff and the general public
 Ability to prepare, organize, and maintain records and files
 Ability to communicate effectively both written and verbal
 Ability to identify the needs of older adults
 Ability to follow instructions
 Customer service skills
 Ability to work with general public and fellow employees.
 Ability to work flexible hours when required

MINIMUM TRAINING AND
EXPERIENCE

Minimum:
 High School diploma or GED; further training in office management is beneficial
 Previous experience in a front office handling receptionist responsibility preferred but not

required
 Must be certified in CPR /First Aid or be willing to be certified in CPR/First Aid

Preferred:
 Previous experience as a receptionist or administrative assistant
 Experience working with Senior Citizens is a plus.
 Associate degree in related human services or in Business field is a plus.

• Must have own transportation and possess a valid NC driver’s license

Hours:

 This employee will work 25 hours per week. Flexibility of schedule is required.

MINIMUM STANDARDS REQUIRED
TO PERFORM ESSENTIAL JOB

FUNCTIONS

Physical Requirements: Must be physically able to operate a variety of office machines,
tools and equipment, such as a computer, printer, copy machine, fax machine, multi-line
telephone, or calculator. Tasks require the ability to exert light physical effort in sedentary to
light work, but which may involve some lifting, carrying, pushing and/or pulling of objects
and materials of light to medium weight (20-40 pounds). Tasks may involve extended
periods of time at a keyboard or workstation.

Data Conception: Requires the ability to review, classify, categorize, prioritize, and/or
analyze data. Includes exercising discretion in determining data classification, and in
referencing such analysis to established standards for the purpose of recognizing actual or
probable interactive effects and relationships.

Interpersonal Communication: Requires the ability to apply principles of persuasion and/or
influence over others in coordinating activities of a project, program, or designated area of
responsibility and the ability to provide guidance, assistance, and/or interpretation to others
regarding the application of procedures and standards to specific situations.

Language Ability: Requires the ability to read a variety of informational documentation,
directions, instructions, and methods and procedures. Requires the ability to write reports
with proper format, punctuation, spelling and grammar, using all parts of speech. Requires
the ability to speak with and before others with poise, voice control, and confidence using
correct English and well-modulated voice.

Intelligence: Requires the ability to apply principles of rational systems; to interpret
instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise
independent judgment to adopt or modify methods and standards to meet variations in
assigned objectives. Requires the ability to exercise judgment, decisiveness and creativity in
situations involving evaluation of information against measurable or verifiable criteria.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive,
and/or advisory data and information.

Numerical Aptitude: Requires the ability to perform addition, subtraction, multiplication
and division; ability to calculate decimals and percentages; may include ability to perform
mathematical operations with fractions.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width, and
shape, visually with job-related equipment.

Motor Coordination: Requires the ability to coordinate hands and eyes in using automated
office equipment.

Manual Dexterity: Requires the ability to handle a variety of items, office equipment,
control knobs, switches, etc. Must have the ability to use one hand for twisting or turning
motion while coordinating other hand with different activities. Must have moderate levels of
eye/hand/foot coordination.

Color Discrimination: May require the ability to differentiate colors and shades of color.

Interpersonal Temperament: Requires the ability to deal with people beyond giving and
receiving instructions. Must be adaptable to performing under minimal stress when confronted
with an emergency.

Physical Communication: Requires the ability to talk and/or hear (talking – expressing or
exchanging ideas by means of spoken words; hearing- perceiving nature of sounds by ear).