Front Desk Receptionist

ALCONA COUNTY COMMISSION ON AGING

Job Description

Title: Receptionist

Immediate Supervisor: Executive Director

Rate of Pay: $14.00- $18.00 per hour

Hours: Full Time (40 Hours)

SUMMARY: Under the general direction of the ACCOA Board of Directors and the ACCOA policy guidelines, the service provider has the responsibility of maintaining an efficient performance of the duties assigned by the ACCOA Board of Directors and its Executive Director adhering to the personnel policies and procedures of the ACCOA Board of Directors.

Duties and Responsibilities: (Include but not limited to, the following)

· Assure that people calling ACCOA and those visiting in person receive the best service possible

· Assist Executive Director/Leadership Team, in-home service and kitchen staff in any way possible

· Provide office support services including but not limited to clerical duties, recording, filing, reporting, counting money, spreadsheets and answering phones.

· Assist in maintaining a complete calendar of events for the Lincoln Center.

· Prepare correspondence as instructed

· Seek out and implement activities and events to improve the quality of life of the senior population of Alcona County

· Any other duties necessary to accomplish goals of ACCOA.

· Refer clients to appropriate department depending on services needed. Know what services are available and be able to explain them to any participant, either by phone or in person

· Have a library of directories such as: Local Telephone Directory, Local Community Services Directory, and any other Human Resource Directory which may be needed.

· Keep Director and departments informed on all participants (ill, hospitalized, death, etc.)

· Any projects assigned by the Executive Director or a Leadership team.

· Maintain “My Senior Center” program.

· Creation and maintenance of communications and social media presence

· This list is not inclusive of the total scope of job functions to be performed.

· Duties and responsibilities may be added, deleted, or modified at any

time.

General Description:

· Must be neat and clean in appearance

· Must be friendly and polite

· Must be able to lift heavy objects

· Must maintain confidentiality of clients

Qualifications:

· Minimum high school education or equivalent

· Must possess valid driver’s license

· Must possess reliable transportation with insurance

· No felony convictions (State Police Background Check)

· Must possess a genuine interest and concern in working with senior citizens and have a confidential and tactful nature.

· Must have good communications skill and phone voice

Educational Background:

· High school diploma/GED

· Training appropriate to qualifications

· Two years of experience in an office setting

Benefits:

Medical

401K w/ company match

PTO

Paid Holidays

Weekly schedule:

· 40-hour week

4/1/2024

Signature_______________________________________________________

Print Name______________________________________________________

Pay: $15.00 - $18.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person

Salary : $14 - $18