Clinical Program Manager, Enhanced Care Management

At Wayfinder Family Services, we understand the unique challenges facing some of our state’s most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality.  

Program and Role Summary:

The primary focus on the Clinical Program Manager is to ensure the quality of services provided by the ECM Services Unit that addresses the clinical and non-clinical circumstances of high-need clients enrolled in Medi-Cal managed care. The supervisor works under the direction of the Community Mental Health Program Director. ECM services provide a whole-person approach to children, youth and families experiencing complex medical and psychosocial challenges to minimize the likelihood of preventable hospital and emergency department admissions. Services include outreach and engagement, providing person-centered care coordination, developing care plans, and providing linkages to medical, psychiatric, social, educational and other services as needed.

Primary Responsibilities:

• Overseeing charting and documentation standards adhering to ECM contracts with Managed Care Plans (MCPs).
• Conducting staff performance reviews.
• Participates in the development and implementation of goals, strategic initiatives, objectives, policies, and priorities for assigned areas of responsibility.
• Monitoring and evaluating the effectiveness and efficiency of programmatic service delivery.
• Contract compliance activities, including meeting the contract objectives and documentation requirements, coordinating evaluation activities, and other performance-related issues.
• Other duties as outlined in the position description.

• A master’s degree or Ph.D. in a relevant field, from an accredited graduate school is required.
• Licensed in California as a Licensed Clinical Social Worker (LCSW), or Marriage and Family Therapist (LMFT) with the Board of Behavioral Sciences (BBS) and in good standing is required.
• Two years’ work experience in related programming or with a similar population preferred.
• Work experience should be in care coordination and case management for the target population, such as children and adults experiencing Mental Illness (SMI) and/ or substance use disorder (SUD) or children involved in or with a history of involvement in child welfare.
• Bilingual capacity is preferred.

Benefits: Wayfinder is committed to providing our employees with a benefits program that is both comprehensive and competitive which includes:

• Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays
• Medical, dental, vision, life, and long-term disability insurance
• 401(k) retirement plan with employer match up to 4% 
• Employee referral program: Encourage your colleagues to join us
• Education tuition assistance program: Invest in your career development 
• Public Service Loan Forgiveness (PSLF) eligible
• Flexible spending account (FSA) plans 
• Eligibility and other benefits are outlined in plan documents

Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.

Salary : $85,000 - $90,000