Relocation Coordinator NYCHA

Location: Manhattan, NY

Overview:

We are seeking a highly organized and detail-oriented individual to join our team as a Housing Relocation Coordinator. In this role, you will oversee the relocation process for tenants moving from their original apartment units to temporary accommodations and then back to their original units. The ideal candidate will have excellent communication and organizational skills, strong project management abilities, and a customer-centric approach. If you are a proactive problem-solver with a passion for customer service and a talent for project management, we encourage you to apply for this exciting opportunity to make a positive impact on our tenants' relocation experience.

Responsibilities include but are not limited to:

• Tenant Liaison: Serve as the primary point of contact for tenants undergoing relocation, providing clear and timely communication throughout the process.
• Coordinate Moves: Arrange and schedule the temporary relocation of tenants from their original apartment units to temporary accommodations, ensuring a smooth transition. Providing tenants with boxes as needed.
• Temporary Accommodations Management: Work with property management to secure suitable temporary housing for tenants, addressing any concerns or special requests and requirements.
• Documentation and Records: Maintain accurate records of all relocation activities, including move-in and move-out dates, inventory of personal effects, relocation agreements, and any related documentation.
• Vendor Management: Coordinate with contractors and moving companies to ensure timely and efficient relocation services.
• Resolve Issues: Address any issues or concerns that arise during the relocation process, working proactively to find solutions and minimize disruptions for tenants.
• Compliance: Ensure compliance with all company policies regarding tenant relocation procedures.

Required Knowledge, Skills, and Abilities

• Bilingual in Cantonese
• High School Diploma or GED with some college.
• At least 1 year of LIHTC Compliance, Residential Rental, or Mortgage processing experience preferred.
• Proficiency in Microsoft Office Suite; must possess strong computer skills and typing abilities.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with cross-functional teams.
• Strong work ethic.
• Must be able to implement state and city agency protocols
• Must be able to meet monthly program deadlines for completion of work
• Expert knowledge of Microsoft Word and Excel
• 2 years of NYC experience in residential real estate
• Strong experience with LIHTC and Rent Stabilization
• Able to work independently or under direct supervision.
• Must learn quickly and have good memory.
• Must be able to meet multiple deadlines.
• Background in hospitality and customer service.
• Proven experience in project management, preferably in the real estate or property management industry.

Wavecrest Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Wavecrest Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination

Wavecrest Management Team Ltd. is a full-service management company which began operations in 1979. Wavecrest Management is proudly family owned and operated alongside employees who are truly cared for. Wavecrest manages multiple properties across all boroughs in New York City and is continuously growing at a persistent rate.