Shipping and Customer Service Representative

Watsontown Brick, a General Shale company and leading manufacturer of brick and sustainable building materials, is seeking a motivated Shipping and Customer Service Representative to join our team in Columbia, SC.

RESPONSIBILITIES:

• Print and process load tickets for outbound shipments.

• Receive and verify inbound materials per audit and inventory guidelines.

• Maintain inventory accuracy and assist with cycle counts.

• Provide exceptional customer service via phone, email, and in person.

• Perform data entry and order processing in SAP (shipping, receiving, CPU, RMA, IC, etc.).

• Support inside sales, including product selection and matching brick, stone, and mortar.

• Process cash sales and maintain accurate records.

• Communicate effectively with sales, drivers, and other departments to ensure smooth operations.

• Provide administrative support and assist with departmental needs.

• Follow all safety, health, and quality standards.

EDUCATION:

• High school diploma or equivalent required; associate degree preferred.

WORK EXPERIENCE:

• 2–5 years of customer service experience; inside sales or shipping/receiving preferred.

• SAP experience a plus.

• Strong multitasking skills and ability to work in a fast-paced environment.

• Self-motivated with a commitment to safety, accuracy, and quality.

SKILLS:

• Excellent verbal and written communication.

• Proficient in Microsoft Word and Excel.

• Strong organization and problem-solving abilities.

• Willingness to learn plant processes and adapt as needed.

• Commitment to maintaining a zero-harm workplace.

We offer competitive compensation as well as a comprehensive benefits package. 

www.generalshale.com