What are the responsibilities and job description for the Shipping and Customer Service Representative position at Watsontown Brick?
Watsontown Brick, a General Shale company and leading manufacturer of brick and sustainable building materials, is seeking a motivated Shipping and Customer Service Representative to join our team in Columbia, SC.
RESPONSIBILITIES:
- Print and process load tickets for outbound shipments.
- Receive and verify inbound materials per audit and inventory guidelines.
- Maintain inventory accuracy and assist with cycle counts.
- Provide exceptional customer service via phone, email, and in person.
- Perform data entry and order processing in SAP (shipping, receiving, CPU, RMA, IC, etc.).
- Support inside sales, including product selection and matching brick, stone, and mortar.
- Process cash sales and maintain accurate records.
- Communicate effectively with sales, drivers, and other departments to ensure smooth operations.
- Provide administrative support and assist with departmental needs.
- Follow all safety, health, and quality standards.
EDUCATION:
- High school diploma or equivalent required; associate degree preferred.
WORK EXPERIENCE:
- 2–5 years of customer service experience; inside sales or shipping/receiving preferred.
- SAP experience a plus.
- Strong multitasking skills and ability to work in a fast-paced environment.
- Self-motivated with a commitment to safety, accuracy, and quality.
SKILLS:
- Excellent verbal and written communication.
- Proficient in Microsoft Word and Excel.
- Strong organization and problem-solving abilities.
- Willingness to learn plant processes and adapt as needed.
- Commitment to maintaining a zero-harm workplace.
We offer competitive compensation as well as a comprehensive benefits package.
www.generalshale.com
