Client Experience Manager- Public Safety

Welcome. We’re glad you're here. 
 

For more than 50 years, Watson has designed and built award-winning workplace solutions for the world’s most forward-thinking companies. From our manufacturing home in Poulsbo, WA, we build with integrity, source quality materials, protect our environment, and treat people like the essential contributors they are. 

We are builders, and we’re looking for a Client Experience Manager who is ready to build alongside us. 

 

The Client Experience Manager supports Watson’s PSAP and Emergency Communications division, partnering directly with the end-users who rely on consoles for mission-critical operations. You’ll guide projects from early concepts through installation, ensuring every layout, product selection, and final solution reflects the customer’s needs and the high standards Watson is known for. This role blends relationship-building, project coordination, technical problem-solving, and deep product expertise — all in service of creating spaces that help people do essential work exceptionally well. 

 

Welcome to The Orchard 

 

Please note: This role is 100% on-site at The Orchard, our breathtaking Pacific Northwest workplace in Poulsbo, Washington. 

 

The Orchard is more than just a campus. It’s a living, breathing reflection of who we are — surrounded by towering Douglas firs, winding walking trails, and mountain views that make every day feel inspired. It’s also where you’ll find dogs wagging their tails down the hallways, team members gathering for our monthly BBQs, and spontaneous brainstorming sessions that turn into real change. 

 

We believe in investing in growth, yours and ours. We provide learning and development opportunities that help you stretch your skills, explore new ideas, and turn curiosity into capability. 

 

What you’ll Do 

 

Be a partner to our customers 

• Serve as the primary point of contact for end-users and sales reps throughout the entire project lifecycle. 

• Review customer requirements and project documentation to propose thoughtful, appropriate design and product solutions. 

Guide projects from initiation through installation 

• Communicate timelines, deliverables, and expectations to internal teams for seamless project execution. 

• Create detailed work plans, schedule meetings, and clearly define scope before installation begins. 

• Monitor project progress, anticipate challenges, and provide solutions proactively. 

Create accurate, compelling project deliverables 

• Utilize CET to prepare proposals, layouts, configurations, and other formal documentation based on customer needs.  

• Convert customer-approved proposals into sales orders and ensure accuracy throughout the process. 

• Coordinate with internal teams to finalize installation documents and support order readiness. 

• Assist with preparing bid proposals when required. 

Champion the Watson product 

• Develop deep product knowledge across Watson’s standard and custom offerings. 

• Present design recommendations and participate in customer and sales meetings. 

• Participate in customer visits to deepen understanding of their operational needs and environments. 

Maintain clarity, accuracy, and communication 

• Track orders in acknowledgment status and resolve discrepancies quickly. 

• Maintain detailed project documentation including decisions, revisions, and customer requests. 

• Maintain accurate CRM opportunity information — dates, values, contacts, and project details. 

• Understand contracts and cooperative purchasing agreements relevant to project work. 

• Coordinate across sales, marketing, design, engineering, and production as needed to support project success. 

• Provide occasional cross-coverage for other Client Experience Managers — including the Contact Furniture division — to ensure customers receive seamless, consistent support. 

 

What Sets This Role Apart 

• Works primarily with end-users, supporting projects from early conversations through installation and final handoff. 

• Develops layouts and solutions based on direct customer needs, not predefined specs. 

• Plays a critical role in ensuring customers’ 24/7, mission-critical environments function beautifully and reliably. 

Qualifications:

What You’ll Need to Know 

• How to think critically and creatively when facing new or complex challenges. 

• How to communicate clearly, confidently, and warmly — in writing and conversation. 

• How to manage multiple projects and shifting priorities while remaining organized and attentive to detail. 

• How to work independently and collaboratively in equal measure. 

• Proficiency with Microsoft Office tools and exposure to CRM systems. 

• Ability to learn and proficiently utilize CET to produce proposals, layouts, and other deliverables (existing CET experience is a plus). 

 

Who You Are 

• You hold a Bachelor’s degree or equivalent professional experience. 

• You bring 2 years of experience in project management, design, and/or customer experience. 

• You are analytical, thoughtful, and adept at solving problems with both logic and creativity. 

• You excel at managing multiple projects simultaneously with accuracy and focus. 

• You possess strong analytical and critical thinking skills to solve problems and develop creative solutions. 

• You are energized by partnership — with end-users, sales reps, and internal teams. 

• You bring genuine care to your work and pride in delivering exceptional service to customers whose work truly matters. 

 

Wage and Compensation 

 

• Annual compensation range for this role is $28.84- $38.46 in salary 

• This role does not receive commissions 

 

Essential Attributes of Watson Employees 

 

• Insane curiosity 

• Excited and enthusiastic about your work 

• Embrace and exhibit our values 

 

 

Our Culture 

 

• Monthly BBQ 

• Espresso Bar 

• Annual Bravo Night 

• Onsite gym and showers 

• Campus walking trail

• Fun, challenging, and engaging culture 

• Pride and satisfaction of manufacturing tangible products 

 

 

Our Benefits 

 

• INSURANCE | All employees and their dependents will have the ability to enroll in medical, dental, vision, and life insurance plans. If enrolled, benefits begin on the first day of the month following the 60th day of employment at Watson. 

• RETIREMENT | Watson will match 50% of employees’ 401k contributions, up to 2.5% of base annual salary. All employees over the age of 18 will be automatically enrolled on the first day of the month following 60 days of employment. You can opt out, decrease, or increase contribution at any time.  

• PAID TIME OFF | Full Time hourly employees can expect to earn roughly 80 hours of vacation time off during their first year at Watson, 120 hours of vacation time off during years 2-5, and 160 hours of vacation time off each year after being employed for 6 years. Additionally, full-time employees can also expect to earn 52 hours of sick time per year. Both buckets of PTO are accrued on a per hour worked basis and can result in more or less paid time off accrued based on their hours worked.    

• PAID HOLIDAYS | Watson is closed for 8 holidays every year and offers every employee an additional paid holiday to choose upon employment. 

• PROFIT SHARING | Profit Sharing is how we reward the effort and commitment of our employees. Generally, 25% of profits are allocated to the Profit Sharing Plan after the baseline profit level is met. The overall profit sharing amount varies from year to year. 

• EMPLOYEE ASSISTANCE PROGRAM | This is a free service for all employees and dependents to provide support for any mental, emotional, relational, and financial need, as well as crisis and grief support. 

 

 

Why Watson? 

Everything we do is rooted in soulful design. Our design is guided by the functional needs of our customers and is refined to exhibit an understated beauty that doesn’t demand attention. All our designs are executed respectfully - with great regard for how we source materials, how we process and minimize our waste, and with high respect for our production team and manufacturing processes. There’s dignity in working with your hands, and we honor the commitment our people have to their craft.   

At Watson it’s all about the details and personal touches. From unique design elements and sustainable materials to the way we build and deliver our products, you’ll see the Watson difference. We aren’t furniture assemblers; we take the design conceptions and raw materials and turn them into finished products entirely under one roof. 

At Watson we don’t just design and build workplace solutions; we invest in our people. Build your career and grow your skills with us today.  

 

Watson is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Watson will consider qualified applicants for employment in a manner consistent with all federal, state, and local ordinances. 

Salary : $29 - $38