What are the responsibilities and job description for the Service Technician Manager position at Watson's?
At Watson's, we don't just sell home recreational products—we fuel fun and relaxation! We are an industry leader in selling and servicing the top brands in hot tubs, above-ground pools, indoor and outdoor furniture, pool tables, and home recreation. Our customers rely on us to keep their personal oases running smoothly, and our service team is the backbone of that promise.
The Role
Are you a master of troubleshooting who also knows how to lead a team to victory? Watson's is looking for a dynamic Service Technician Manager to lead our field operations.
In this role, you won't just be sitting behind a desk. You will be the driving force behind our field service team, splitting your time between strategic leadership and getting your hands dirty in the field alongside your techs. If you love variety, solving complex mechanical puzzles, and mentoring others, this is the perfect fit.
Key Responsibilities
Lead & Mentor: Manage, schedule, and train a team of field service technicians to ensure top-tier service and efficiency.
Field Support: Spend time in the field to assist with complex repairs, conduct quality audits, and provide hands-on training.
Customer Champion: Resolve escalated customer service issues with diplomacy and technical expertise.
Operations Management: Oversee parts inventory, manage service vehicles, and track team performance metrics.
Safety First: Enforce strict safety protocols for all field operations.
What We Are Looking For
Proven Leadership: 3 years of experience managing a field service team preferred, but not necessary (experience in pools, spas, HVAC, or plumbing is a massive plus!).
Technical Chops: Strong mechanical aptitude with experience in electrical, plumbing, or equipment diagnostic work.
Great Communicator: Ability to translate complex technical issues to customers and motivate a diverse team.
Clean Driving Record: A valid driver's license and a history of safe driving are required.
Adaptability: Ready to thrive in a fast-paced environment with shifting seasonal demands.
What We Offer
Competitive salary with performance-based incentives.
Comprehensive benefits package (Medical, Dental, Vision).
Paid Time Off (PTO) and holiday pay.
Generous employee discounts on all Watson's products.
A fun, supportive, and stable work environment with a legacy industry leader.
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $60,000 - $80,000