What are the responsibilities and job description for the Clinic Manager Physician Services position at Watertown Regional Medical Center?
Description
Be part of Watertown Regional Medical Center, an acute-care hospital in southeastern Wisconsin that consistently earns national awards for its high-quality care from the likes of Becker's Hospital Review, Chartis, Healthgrades, The Leapfrog Group, and parent company ScionHealth. Watertown Regional's exceptional care across multiple specialty services is also reflected in its numerous accreditations and certifications. Join our team and grow your career in a hospital where everyday excellence meets or exceeds expectations.
Job Summary
The Clinic Manager is responsible for overseeing the daily operations of hospital-owned physician practices, ensuring high-quality patient care, operational efficiency, and regulatory compliance. The role involves managing staff, developing and monitoring budgets, implementing practice policies, and fostering effective communication between clinical and administrative staff. The Clinic Manager also collaborates with senior leadership to develop strategic initiatives aimed at optimizing service delivery and patient satisfaction.
Essential Functions
- Oversees daily operations of assigned physician practices, ensuring efficient workflow and high-quality patient care
- Develops and implements policies and procedures to maintain operational consistency and regulatory compliance
- Monitors financial performance, prepares budgets, and addresses variances
- Recruits, trains, and supervises clinical and administrative staff
- Ensures accurate documentation, coding, and billing practices to optimize reimbursement
- Coordinates with providers to optimize schedules, manage patient flow, and reduce wait times
- Manages supply chain processes, including ordering and maintaining inventory levels
- Resolves patient complaints and escalates issues to senior leadership as necessary
- Implements quality improvement initiatives to enhance patient experience and operational efficiency
- Collaborates with senior leadership on strategic planning and service line development
Knowledge/Skills/Abilities/Expectations
- Strong leadership and team-building skills
- Knowledge of medical billing, coding, and insurance reimbursement
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite and EHR systems (e.g., Epic, Athena)
- Analytical skills to interpret financial data and develop operational plans
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Demonstrates professionalism, integrity, and commitment to patient-centered care
Qualifications
Education
- Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred
- Associate degree or equivalent combination of education and experience required
License/Certification
- Certification in Healthcare Management (e.g., CMPE) preferred
- Basic Life Support (BLS) preferred
Experience
- Minimum of three (3) years of management experience in a physician practice or outpatient clinic setting required
- Experience with electronic health record (EHR) systems and medical billing/coding preferred