Dental Clinic Manager

Company Overview

At Rock River Community Clinic (RRCC), our mission is to deliver quality, comprehensive health care to all members of our community. We envision a thriving, healthy community where every individual has the opportunity to flourish. Guided by our core values of respect, resourcefulness, collaboration, and care, we are committed to fostering an environment of inclusiveness and trust. We work as a dedicated care team and a trusted community partner, always prioritizing patient-centered, empathetic care while celebrating the rich cultural diversity of those we serve.

Overview

The Dental Clinic Manager is responsible for the operational oversight and growth of the dental clinic. This role ensures the clinic operates efficiently while supporting high-quality patient care, strong staff performance, and alignment with the organization’s mission. The Dental Clinic Manager supervises dental clinic staff, ensures appropriate staffing levels, supports provider workflows, monitors patient access and scheduling, and leads operational improvements that strengthen clinic performance and patient experience.

Working closely with dentists, hygienists, dental assistants, front office staff, and administrative leadership, the Dental Clinic Manager helps maintain a collaborative and high-functioning clinical environment while supporting the strategic development of dental services.

Duties

• Supervise dental clinic staff including dental assistants, hygienists, and front office personnel, providing training, support, coaching, feedback, and performance management.
• Approve invoices and dental clinic staff timecards.
• Assess staffing levels and ensure the clinic is appropriately staffed to support patient access, provider schedules, and operational efficiency.
• Manage staff scheduling and coordinate staffing coverage to support clinic operations and patient demand.
• Collaborate with Human Resources on recruitment efforts, including serving as the hiring manager in reviewing candidates and assessing talent throughout the interview and selection process.
• Support Human Resources with onboarding and development of dental clinic staff.
• Foster a positive, collaborative clinic culture that promotes accountability, teamwork, and patient-centered care.
• Monitor clinic workflow and patient access, identifying opportunities to improve scheduling efficiency, patient throughput, and service delivery.
• Monitor clinic performance metrics and patient volume trends to support operational improvements and clinic growth.
• Lead regular staff meetings and support ongoing communication across clinical and administrative teams.
• Address operational challenges raised by providers, staff, or patients and implement solutions to improve clinic operations and patient experience.
• Partner with organizational leadership to support growth of dental services and execute the growth goals.
• Ensure clinic operations comply with organizational policies, regulatory requirements, and quality standards.
• Support coordination with community partners and internal departments to strengthen dental services and patient access.
• Participate in operational planning and continuous improvement initiatives related to dental services.
• Perform related duties as required, including assuming full or partial responsibility for major projects and initiatives designed to support the Center’s mission.

Skills/Knowledge

• Ability to effectively communicate, verbally and in writing, with patients and families, members of the community, dentists, dental staff, collaborating partners, and hospital staff.
• Ability to read, speak, write and understand English.
• Ability to work with minimal supervision.
• Ability to plan functions.
• Ability to perform basic math for budgeting purposes as described above in core responsibilities.
• Ability to provide leadership.
• Ability to problem solve.
• Ability to read, speak, write and understand Spanish preferred.

Standards Representing Rock River Community Clinic:

Customer Service/Responsiveness

• Anticipates customers’ needs and follows through accordingly.
• Considerate and tactful when dealing with patients, peers, family members
• Ensures that the customer is satisfied with the help given and makes sure that the customer leaves with a positive impression.
• Informs customers of delays but never uses staffing or EMR as an excuse.
• Welcomes new employees and sets an example of exceeding customer expectations.
• Listens to requests and takes every concern seriously.

Excellence/Professionalism

• Understands and practices proper safety techniques.
• Takes personal accountability for one’s own actions/performance.
• Takes an active role in continuous improvement of the department.
• Strictly adhere to RRCC’s confidentiality and privacy policies.
• Always maintains a professional appearance.
• Think and act ethically and honestly in all daily work activities and decisions.
• Attends all meetings as required.

Empowerment/Sensitivity

• Takes immediate action to correct an issue by providing a positive, honest explanation and not placing blame.
• Adaptable to changes at the last minute. Takes risks, offers innovative ideas, thinks outside the box and is committed to promoting a positive team environment.
• Consistently meets job expectations and works within the overall Mission, Vision and Values of RRCC.
• Accepts constructive criticism positively.

Cultural Diversity/Teamwork

• Respects and understands the values of each person’s role within the organization and that we are partners on the team; parts are not greater than the whole.
• Respects religious and cultural beliefs that may be different from one-self and treats all equal by recognizing an individual’s needs and differences.
• Looks for opportunities to celebrate and recognize teamwork from fellow staff members.

Experience/Education

• Dental Assistant Certification required (or at least 10 years of work experience).
• A minimum of two years prior clinical/dental patient care experience; clinic managerial and/or supervisory experience required.
• FQHC management experience preferred.
• Bachelor’s degree preferred.

Licenses/Certifications

• Current Driver's License in the State of Wisconsin.
• CPR/AED certification required.

Join us in leading a dynamic team dedicated to delivering high-quality dental care through effective practice management and compassionate leadership!

Pay: From $70,000.00 per year

Benefits:

• 403(b)
• Continuing education credits
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $70,000