What are the responsibilities and job description for the Information Technology Support Technician position at Waterstone Human Capital USA?
A global enterprise organization is seeking an experienced IT Technical Support Specialist to support a large-scale laptop refresh initiative across the United States. This role is ideal for someone who enjoys hands-on technical work, high-volume execution, and direct end-user interaction.
Location: Onsite (Sandy, UT)
Duration: 6-Month Contract
The Opportunity
This role will play a critical part in executing a nationwide device upgrade initiative, ensuring employees receive updated technology while maintaining a seamless user experience. You will act as both a technical expert and project driver, managing device deployment from start to finish.
Key Responsibilities
- Lead and coordinate a high-volume laptop refresh initiative (2025 and older devices)
- Configure, image, deploy, and troubleshoot Windows and macOS devices
- Support end users both onsite and remotely, ensuring a smooth transition to new devices
- Manage device logistics, including shipping, tracking, and returns of legacy equipment
- Coordinate scheduling with users for device replacements and upgrades
- Maintain accurate inventory and asset tracking throughout the process
- Communicate effectively with both technical and non-technical stakeholders
What You Bring
- 3 years of IT Technical Support experience in a corporate environment
- Strong experience supporting both Windows and macOS environments
- Proficiency with Microsoft 365 tools and ecosystem
- Hands-on experience with device imaging, deployment, and lifecycle management
- Strong troubleshooting skills across hardware and software issues
- Ability to manage multiple tasks and work through a high-volume backlog independently
- Strong communication skills and a customer-first mindset
Nice to Have
- Tier 2 IT support experience
- Experience with ITSM tools (e.g., ServiceNow or similar)
- Background in large-scale device refresh or upgrade initiatives
Why This Role
- High-impact project with clear ownership and visibility
- Opportunity to work in a fast-paced, execution-driven environment
- Strong exposure to enterprise-level IT operations and processes