What are the responsibilities and job description for the Universal Banker I Includes Incentive position at WaterStone Bank?
JOB REQUIREMENTS: Description Starting salary for Universal Banker
position is \$19.50 an hour and up, depending on experience. What is the
Universal Banker position? Under direct supervision of an Assistant
Branch Manager or Community President, this position is responsible for
assisting customers in a dual role (40% Platform/60% Teller) focused on
delivering outstanding service with every customer interaction. The
Universal Banker I will perform teller transactions, service existing
customers, and offer product and service solutions to existing customers
or prospects when appropriate and beneficial. The Universal Banker I is
responsible for completing all training, passing Banker Certification
within 18 months of hire/promotion date and demonstrate their ability to
meet/exceed customer and job expectations prior to progressing to
Universal Banker II. What are your responsibilities in the position?
Efficiently process customer transactions with a high level of
integrity, accuracy and knowledge. Operates in full compliance with
internal policies/procedures, as well as applicable regulations/laws.
Offer bank products to existing customers and/or prospects using the
established sales process while maintaining sales and procedural
proficiency in all services. Accurately open, maintain, and close
deposit accounts and services. Identify, expand and deepen customer
relationships by profiling customers in an effort to recommend
appropriate products and services that meet customer needs. Make
referrals to other appropriate lines of business including Residential
Lending, Business Banking, Commercial Real Estate, WIS and Merchant
Services to meet customer needs. Engage in reactive sales and cross-sell
activities, including service-related activities, making outbound
onboarding and campaign calls and follow-up with customer as appropriate
and on referrals received. Answer customer questions and resolve related
account issues, including phone and in-person. Maintain knowledge of
WSB\'s core processing system, WSB products and services, WSB policies
and procedures, and regulatory requirements governing retail deposit
accounts. Focus on the skills and attributes in order to complete the
Banker Certification process Perform other duties as assigned. What you
bring to the table for the Universal Banker position: Experience
Required: 1 - 2 years of sales experience Required: 2-4 years customer
service experience Preferred: 2-4 years of sales and customer service
experience in branch banking Education Required: High School Diploma or
general education degree (GED) Preferred: Associate\'s Degree business
or related field Certifications, Licenses, Registration Required: Banker
Certification within18 months of hire/promotion date Benefits and Perks
of working at WaterStone Bank: Outstanding Medical, Dental, and Vision
Insurance 401(k)\... For full info follow application link.
EOE-Minorities/Females/Vets/Disabled Affirmative Action Employer
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/7FDA7741994A4A7F
position is \$19.50 an hour and up, depending on experience. What is the
Universal Banker position? Under direct supervision of an Assistant
Branch Manager or Community President, this position is responsible for
assisting customers in a dual role (40% Platform/60% Teller) focused on
delivering outstanding service with every customer interaction. The
Universal Banker I will perform teller transactions, service existing
customers, and offer product and service solutions to existing customers
or prospects when appropriate and beneficial. The Universal Banker I is
responsible for completing all training, passing Banker Certification
within 18 months of hire/promotion date and demonstrate their ability to
meet/exceed customer and job expectations prior to progressing to
Universal Banker II. What are your responsibilities in the position?
Efficiently process customer transactions with a high level of
integrity, accuracy and knowledge. Operates in full compliance with
internal policies/procedures, as well as applicable regulations/laws.
Offer bank products to existing customers and/or prospects using the
established sales process while maintaining sales and procedural
proficiency in all services. Accurately open, maintain, and close
deposit accounts and services. Identify, expand and deepen customer
relationships by profiling customers in an effort to recommend
appropriate products and services that meet customer needs. Make
referrals to other appropriate lines of business including Residential
Lending, Business Banking, Commercial Real Estate, WIS and Merchant
Services to meet customer needs. Engage in reactive sales and cross-sell
activities, including service-related activities, making outbound
onboarding and campaign calls and follow-up with customer as appropriate
and on referrals received. Answer customer questions and resolve related
account issues, including phone and in-person. Maintain knowledge of
WSB\'s core processing system, WSB products and services, WSB policies
and procedures, and regulatory requirements governing retail deposit
accounts. Focus on the skills and attributes in order to complete the
Banker Certification process Perform other duties as assigned. What you
bring to the table for the Universal Banker position: Experience
Required: 1 - 2 years of sales experience Required: 2-4 years customer
service experience Preferred: 2-4 years of sales and customer service
experience in branch banking Education Required: High School Diploma or
general education degree (GED) Preferred: Associate\'s Degree business
or related field Certifications, Licenses, Registration Required: Banker
Certification within18 months of hire/promotion date Benefits and Perks
of working at WaterStone Bank: Outstanding Medical, Dental, and Vision
Insurance 401(k)\... For full info follow application link.
EOE-Minorities/Females/Vets/Disabled Affirmative Action Employer
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/7FDA7741994A4A7F
Salary : $20