Client Care Coordinator at a Counseling Private Practice

Are you someone who loves helping others, thrives in a supportive team, and wants to be part of something meaningful? As the first point of contact for new clients, you’ll play a vital role in changing lives. You’ll offer a warm welcome, guide potential clients toward the care they need, and ensure their first impression of therapy is filled with hope, compassion, and professionalism.

Water’s Edge Counseling of Savannah is growing, and we’re excited to welcome a new Client Care Coordinator to our team! In addition to client care, this role includes using your creativity in light marketing and outreach to help spread the word about our impactful services.

Why Work at Waters Edge Counseling?

At Water’s Edge, we’re more than a workplace—we’re a team that cares deeply about one another and the clients we serve. When you join us, you can expect:

• Competitive Pay
• Paid Time Off to rest and recharge
• Retirement plan with matching
• Celebrations for birthdays and anniversaries—because you matter
• Fun staff events like fundraiser dinners and team outings
• A supportive work environment where your contributions are seen and valued
• A chance to do meaningful work without sacrificing joy or balance

Our team truly loves the work we do—and we love doing it together.

What You will be Doing?

You’ll be a key part of our front-end operations—making sure clients feel supported and our systems run smoothly. Here’s a look at the kinds of things you’ll enjoy doing:

• Chatting with new clients over the phone to conduct warm, welcoming intake assessments
• Matching clients with the right therapist based on their needs and availability—like a connection expert!
• Scheduling appointments by coordinating calendars for multiple providers with care and efficiency
• Keeping things running behind the scenes by accurately entering info into our EHR system
• Using your creative side with light marketing tasks like social media, community outreach, and referral building
• Helping the team stay on track by tracking intake metrics and conversion rates

What We are Looking For?

• A friendly, outgoing personality
• Strong written and verbal communication skills
• Detail-oriented with great organizational and computer skills
• Ability to multitask and juggle priorities with a calm attitude
• Comfortable and compassionate on the phone with clients

Bonus points if you have 3–5 years of administrative experience or have worked in a mental health or healthcare setting.

Position Details:

• Job Type: Full-time, on-site
• Schedule: Monday to Friday
• Pay: $18.00–$20.00/hour
• Benefits:
• Health Insurance
• 401(k) matching
• Flexible schedule
• Paid time off

If you have further questions, reach out to Lisa via email at gardner@watersedgecounseling.com.