What are the responsibilities and job description for the Client Care Specialist – Hilton Head Island position at Psychological & Counseling Associates of the Lowcountry, LLC?
Psychological & Counseling Associates of the Lowcountry (PCAL) is seeking a personable, organized, and dependable Client Care Specialist to join our Hilton Head Island office.
This is more than a traditional front desk position. As part of our Client Care Team, you will often be the first person patients speak with when contacting our practice. You will help patients navigate scheduling, paperwork, insurance questions, account balances, and other administrative needs while ensuring every interaction is handled with warmth, professionalism, and discretion.
Responsibilities
- Welcome patients and manage front-desk operations at our Hilton Head Island office
- Answer incoming calls, respond to messages, and communicate with patients promptly and professionally
- Schedule, confirm, reschedule, and cancel appointments according to practice policies
- Assist new patients with registration, intake paperwork, and general questions about services
- Collect copayments, deductibles, outstanding balances, and other patient-responsibility amounts
- Clearly and respectfully communicate with patients regarding balances and payment expectations
- Perform basic billing and collection follow-up
- Review patient accounts for missing information or unresolved balances
- Coordinate with clinicians, billing staff, and other members of the Client Care Team
- Maintain accurate information in the electronic health record
- Protect patient confidentiality and follow HIPAA requirements
- Help maintain an organized, calm, and welcoming office environment
What We’re Looking For
The ideal candidate is friendly and compassionate while also being confident enough to explain and consistently enforce practice policies. This position requires someone who can remain calm when patients are frustrated, communicate clearly about financial matters, and follow through without allowing important details to fall through the cracks.
Strong candidates will have:
- Excellent verbal and written communication skills
- Strong organization and attention to detail
- A professional, friendly, and composed demeanor
- The ability to manage several responsibilities and interruptions at once
- Comfort discussing account balances and collecting payments
- Sound judgment and respect for confidential information
- Dependability and consistent attendance
- Basic computer proficiency and the ability to learn new systems
- Previous experience in healthcare, behavioral health, medical billing, collections, or customer service is preferred
Position Details
- Location: Hilton Head Island, South Carolina
- Position: Full-time
- Schedule: Monday through Friday, 9:00 a.m.–5:00 p.m.
- Compensation: $19.23 per hour, equivalent to approximately $40,000 annually
- Lunch: Paid lunch included
PCAL is a growing private mental health practice serving patients throughout the Lowcountry. We value professionalism, compassion, teamwork, personal accountability, and creating a positive experience for both patients and clinicians.
To apply, please submit your résumé along with a brief explanation of why you believe you would be a good fit for this position. Inquiries can be submitted through indeed or directly at info@lowcountrypsychological.com.
Psychological & Counseling Associates of the Lowcountry is an equal opportunity employer.
Pay: $19.23 per hour
Expected hours: 20.0 – 40.0 per week
Work Location: In person
Salary : $40,000