What are the responsibilities and job description for the Guest Service Representative position at Waterford Hotel Group?
Company Description
Waterford Hotel Group, established nearly 40 years ago in Waterford, Connecticut, is a distinguished hospitality management company. With a wealth of over 250 years of collective experience and a national presence, the company offers award-winning services in all sectors of the hospitality industry. Our diverse portfolio encompasses boutique inns and large-scale hotels with over 400 rooms. Waterford Hotel Group is dedicated to providing personalized services and exceptional experiences to guests and partners.
Role Description
This is a full-time, on-site role for a Guest Service Representative located in Hanover, MD. The Guest Service Representative will be responsible for delivering excellent customer service, managing guest check-ins and check-outs, assisting with reservations, and addressing guest inquiries and concerns. Additional duties include ensuring a welcoming and professional environment while maintaining smooth front desk operations and supporting the overall guest experience.
Qualifications
- Strong communication, interpersonal, and customer service skills to provide a positive guest experience.
- Organizational and problem-solving abilities to manage reservations, guest requests, and resolve issues effectively.
- Familiarity with hospitality software systems and proficiency in basic computer applications.
- Multitasking skills and attention to detail to handle front desk operations efficiently.
- Prior experience in customer-facing roles within the hospitality industry is a plus.
- High school diploma or equivalent; additional training or certifications in hospitality or customer service are advantageous.