Patient Services Representative - Floater

Job Purpose:

The Floater Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural, and social barriers.

Duties:

• Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and align with our Mission Statement while performing assigned duties.
• Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
• Ensure new and existing patients’ registration and scheduling needs are met.
• Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status.
• Complete appropriate forms and enter patient information into the EPIC EHR system.
• Collect patient fees.
• Field phone calls regarding billing issues, appointment cancellations, and any other patient concerns.
• Answer high-volume calls in a timely manner and direct calls to appropriate staff.
• Copy and scan patient information.
• Review and update FQHC (Federally Qualified Health Center) documents.
• Provide excellent customer service.
• Call patients for appointment reminders.
• Scrub the charts before the visit for patients who will be seen in the clinic.
• Verify insurance coverage and notify the patient if the provider is not credentialed with their insurance.
• Provide good faith estimates to patients before appointment.
• Offer prompt pay or sliding fee scale.
• Schedule and/or cancel patient appointments.
• Assist with credentialing as needed.
• Other related duties as may be assigned by the Supervisor.

Floater Duties:

• This position is assigned to the main clinic as a “home” base.
• Travel between Waterfall’s five clinics will be necessary to cover for PSRs who are absent due to illness, PTO, leaves of absence, etc.
• If employee is traveling between clinics using their own vehicle, employee will be reimbursed for mileage travelled, consistent with the Mileage Reimbursement Policy.
• Employee will be paid their normal hourly rate for travel between clinics, consistent with State and Federal rules and statutes.

Education and/or Experience and Qualifications:

• High School Diploma or GED
• Experience in health care, customer service, or public relations preferred.
• Strong computer skills including experience with Microsoft office software.
• Excellent verbal and written communication, problem solving and organizational skills.
• Understanding of labor law and employment equity regulations

Licensures/Certifications:

• Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.
• Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire.

Immunizations Required:

• TB (test upon hire)

Physical Requirements:

• Prolonged periods sitting at a desk working at a computer.
• Able to lift 15 pounds occasionally.
• Travel between Clinics