Customer Care Representative

We are looking for a Customer Care Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities for the Customer Care Representative job include but are not limited to:

• Providing prompt, professional customer service to the client’s customers.
• Ensuring customers receive accurate billing information needed and problems are solved.
• Handling the verification, set-up, administration, and closing of customer accounts.
• Submitting service orders to field/billing employees and follow-up as needed.
• Handling general reporting, correspondence, and data entry.

Requirements

• High school diploma or GED equivalent required; college degree preferred
  
• Customer Service or Call Center experience preferred.
• Cash handling experience.
• Strong customer service and human relations skills a must.
• Excellent oral, written, technical, and phone communication skills required.
• Self-starter with ability to work through conflict and come to a resolution.
• Must be able to document, organize, input, and manage customer and billing/account information/data efficiently and accurately. Knowledge of and ability to use computer programs and software (Microsoft Suite). Company uses Tyler and Utility Management Solution (UMS) utility billing software.

Benefits

Our benefits package includes competitive compensation, excellent benefits, professional development, and an outstanding work environment based on our mission and values. We help our employees and their families with both routine and unexpected medical and personal needs. Our goal is to ensure that our employees are happy, healthy, and able to reach their full potential. For full-time employees, WUM is proud to offer health, dental, and vision benefits after 90 days of employment. We also offer 401-K options after one year of employment with up to 3% matching, with the additional option of enrolling in a Flexible Spending Account.

Water Utility Management is an Equal Opportunity Employer. It’s our policy to provide employment, training, compensation, promotion, and other opportunities based on qualifications, without regard to race, color, religion, national origin, sex, age, veteran status or disability, and in compliance with all applicable state and federal laws.