What are the responsibilities and job description for the Restaurant Manager position at Water's Edge Resort and Spa?
Water's Edge Resort and Spa is seeking a hospitality enthusiast to join our food & beverage team. As Restaurant Manager, you will be a leader in all aspects of the business. You will deliver a high-quality menu and motivate the staff to provide excellent customer service, ensure efficient restaurant operations, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you’ll need management skills and experience in both front and back of the house. You will oversee the dining room, check-in with customers and balance seating capacity. As a manager you will lead by example and uplift the staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Primary Tasks:
- Coordinate Daily Front of the House and Back of the House restaurant operations and maintain high standards of service.
- Deliver superior service and maximize every customer satisfaction to create memorable dining experiences.
- Respond efficiently and accurately to customer complaints
- Regularly review product quality
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods: China, glass and silverware
- Oversee beverage and nonfood inventory management and ensure operational efficiency.
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Recommend ways to reach a broader audience (e.g., discounts and social media ads)
- Hire, train and mentor new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- 2 years of work experience as a Restaurant Manager, Restaurant General Manager, or similar
- Exceptional training skills for quality service
- Impeccable customer service skills
- Familiarity with restaurant software Open Table
- Strong leadership, motivational and people skills
- Ability to work early mornings and late nights, weekdays, weekends and holidays
- Ability to stand for long periods of time
- Ability to lift, push, pull and carry 25lbs.
- Hospitality management degree is a plus