VP of Operations

Description

Watchkeep — the Managed Services division of Fraser Advanced Information Systems — is seeking a visionary Vice President of Operations to drive strategy, growth, and operational excellence across our rapidly expanding managed services business. This role is ideal for a forward-thinking leader who thrives on building scalable systems, developing high-performing teams, and creating extraordinary client experiences.

As the VP of Operations, you’ll oversee all aspects of Watchkeep’s operations. You’ll shape strategy, define new offerings, and lead a talented team that ensures our clients receive the gold standard in service and support.

Strategic Leadership & Growth

• Develop and execute the operational strategy to support company growth and revenue goals.
• Define and deliver new managed service offerings and advanced solutions.
• Build business plans, manage P&L, and maintain recurring revenue contracts.
• Collaborate with executive leadership to evolve Watchkeep’s long-term business model and industry position.

Operational Excellence

• Oversee daily operations for multiple lines of business, ensuring high performance, scalability, and customer satisfaction.
• Implement and refine processes for onboarding, monitoring, and support aligned with best-practice frameworks.
• Help drive service improvements and operational efficiency through analytics, automation, and cross-functional alignment.
• Partner with Sales and Service Delivery to ensure seamless execution from presales through ongoing client success.

Team Leadership

• Build, inspire, and mentor a high-performing team.
• Foster a collaborative, innovative, and accountable culture across Watchkeep and Fraser.
• Empower leaders to drive performance, engagement, and professional growth.

Customer Advocacy

• Serve as an executive escalation point and trusted partner for key clients.
• Participate in Quarterly Business Reviews and ensure every client experiences the Watchkeep Gold Standard of service.

Cross-Functional Collaboration

• Partner with Sales, Marketing, and Executive teams to align operational capabilities with growth strategies.
• Enable the sales team with senior-level support for presentations and opportunity development.

How Success is Measured

• Achievement of annual business and financial goals.
• Service excellence and client satisfaction scores.
• Profitability, utilization, and churn metrics.
• Employee engagement and leadership impact.

Qualifications

What You Bring

• 10 years in Managed Services or B2B operations, with 5 years in executive or senior management roles.
• Proven experience with P&L ownership and scaling service-based business units.
• Expertise in managed services delivery, infrastructure, and networking environments.
• Strong communication and executive presence — able to influence, present, and build trust at all levels.
• Strategic mindset with the ability to execute tactically in a fast-moving environment.
• Demonstrated success leading teams, managing change, and implementing continuous improvement.

Why Watchkeep:

At Watchkeep, we combine innovation, reliability, and customer obsession to redefine what’s possible in managed network services. You’ll join a high-growth division of Fraser Advanced Information Systems — a company with over 50 years of excellence and a culture that prizes collaboration, curiosity, and leadership at every level.

If you’re ready to build, scale, and lead a business that’s shaping the future of managed technology services — we want to meet you.

Salary : $170,000 - $190,000