What are the responsibilities and job description for the Project and Field Engineering Manager position at WatchKeep?
Are you the kind of person who thrives under pressure, keeps everything organized, and loves turning chaos into clarity?
Our clients depend on us to deliver flawless IT projects and onsite solutions when the stakes are high. We need someone who can lead our dynamic Project and Field Engineering Team and be the hero who ensures everything runs like clockwork. If this sounds like you, let’s talk!
Key Responsibilities:
Leadership: Inspire, mentor, and guide project engineers, field technicians, and team leads. Set the standard for technical excellence and accountability.
Project Delivery: Oversee scheduling, resource allocation, and execution of professional services projects. Ensure projects hit timelines, budgets, and quality benchmarks.
Field Operations: Coordinate onsite deployments, refreshes, and small-scale implementations. Keep the field team efficient and client-focused.
Presales Validation: Review technical proposals for accuracy and feasibility. Validate resource requirements and profitability before sign-off.
Performance & Process: Track KPIs for utilization, billable hours, and customer satisfaction. Drive continuous improvement through refined workflows and best practices.
Client Engagement: Act as an escalation point for client concerns and maintain strong relationships. Deliver a premium experience every time.
Qualifications:
· Thrives in a fast-paced, multi-team environment
· 7 years in IT services, with 3 years in leadership roles
· Strong understanding of infrastructure, cloud technologies, and networking fundamentals
· Familiarity with MSP tools like ConnectWise PSA and Ninja RMM
· Certifications such as PMP, ITIL, or advanced technical credentials are a plus
· Outstanding communication and organizational skills
Salary : $90,000 - $120,000