What are the responsibilities and job description for the Chief MSP Officer position at WatchGuard Technologies?
The Opportunity
WatchGuard has spent 30 years building one of the most trusted names in cybersecurity. The MSP community has always been central to that, and as that community has grown and evolved, so has our commitment to understanding it, serving it, and delivering security through it. This role exists to deepen that commitment in a meaningful way, building the ecosystem, the enablement, the community relationships, and the gravitational pull that turns a strong foundation into category leadership in the MSP market. We are looking for someone who has built something like that before and wants to do it again, with the backing, the mandate, and the room to build it right.
The Role
The Chief MSP Officer will architect WatchGuard's MSP growth engine, a commercial, community-driven function built to shift brand perception, accelerate partner recruitment, and generate measurable revenue in the MSP segment.
This is a build with a clear arc. Year one is presence and momentum, getting into the right rooms and conversations, which immediately bolsters partner recruitment. Year two introduces owned infrastructure, revenue-generating communities and enablement resources that convert momentum into pipeline. Year three is the flywheel, a self-reinforcing engine where brand, community, and enablement drive each other.
Who You Are
You've run something real, a business unit, a market segment, a community that generated commercial outcomes. You can command a room of skeptical MSP operators and hold your own at an exec table. You've been close enough to the market to know what's broken and frustrated enough by the gap between insight and action that you're ready to be on the side of the table that actually decides. You want to build something you can point to.
What You'll Build
WatchGuard has spent 30 years building one of the most trusted names in cybersecurity. The MSP community has always been central to that, and as that community has grown and evolved, so has our commitment to understanding it, serving it, and delivering security through it. This role exists to deepen that commitment in a meaningful way, building the ecosystem, the enablement, the community relationships, and the gravitational pull that turns a strong foundation into category leadership in the MSP market. We are looking for someone who has built something like that before and wants to do it again, with the backing, the mandate, and the room to build it right.
The Role
The Chief MSP Officer will architect WatchGuard's MSP growth engine, a commercial, community-driven function built to shift brand perception, accelerate partner recruitment, and generate measurable revenue in the MSP segment.
This is a build with a clear arc. Year one is presence and momentum, getting into the right rooms and conversations, which immediately bolsters partner recruitment. Year two introduces owned infrastructure, revenue-generating communities and enablement resources that convert momentum into pipeline. Year three is the flywheel, a self-reinforcing engine where brand, community, and enablement drive each other.
Who You Are
You've run something real, a business unit, a market segment, a community that generated commercial outcomes. You can command a room of skeptical MSP operators and hold your own at an exec table. You've been close enough to the market to know what's broken and frustrated enough by the gap between insight and action that you're ready to be on the side of the table that actually decides. You want to build something you can point to.
What You'll Build
- An external presence at the events, peer groups, and industry stages where MSPs make decisions, representing WatchGuard with consistency and credibility
- Early partner recruitment impact driven by relationships and reputation before the owned infrastructure even exists
- Revenue-generating MSP communities and enablement platforms, designed and owned by WatchGuard, launched in year two
- Internal advocacy that carries real MSP signal into product, packaging, and GTM decisions, and actually moves them
- Partner recruitment starts accelerating in year one as market presence builds
- Owned community and enablement infrastructure launches in year two and begins generating measurable pipeline
- By year three, the MSP growth engine runs with its own momentum and WatchGuard is a recognized, sought-after name in the ecosystem
- The MSP voice has a permanent seat at the leadership table, and you can point to decisions that changed because of it