Chief Information Officer

Chief Information Officer

POSITION OVERVIEW

The Chief Information Officer is a foundational leadership role responsible for building the systems, data, and information-governance foundation SSHD needs to grow responsibly. As SSHD moves from two properties toward an anticipated four to five properties by the end of 2027, and begins preparing to bring property management in-house, the decisions made now about enterprise systems and information governance will determine whether that growth is manageable or whether the agency later has to untangle disconnected systems, inconsistent records, and duplicative processes.

The CIO owns SSHD's technology strategy, enterprise architecture, information governance, system selection, implementation roadmap, vendor management, and staff adoption across accounting and organizational budgeting; property-management oversight and, eventually, in-house property management; asset-management reporting and portfolio performance; capital expenditures, reserves, and capital planning; real estate development and project controls; procurement, contracts, compliance, and vendor management; SharePoint architecture, document management, and records retention; an employee intranet and a secure Board information environment; cybersecurity, access management, business continuity, and AI governance; and data exchange with Thrive and future third-party property managers.

SSHD operates a hybrid model for technology delivery: the CIO owns strategy, architecture, governance, system selection, and vendor oversight, while a managed service provider (currently Compass) continues to handle help-desk support, device and network monitoring, backups, endpoint protection, cybersecurity operations, and incident response. Specialized consultants are engaged as needed for SharePoint development, system configuration, integration, data migration, cybersecurity testing, and other defined implementation projects. The CIO directly manages these relationships to ensure SSHD receives the level of internal ownership needed to select, integrate, govern, and manage its enterprise systems, work that falls outside the scope of a standard managed-IT-support contract.

This position will also lead the work contemplated in SSHD's Enterprise Knowledge Management, Digital Workplace, AI Governance, and Enterprise Systems Strategy engagement, including developing SharePoint and intranet environments, establishing naming conventions and filing standards, managing permissions, monitoring compliance with information-governance requirements, designing priority workflows, and creating a practical three-year enterprise systems roadmap.

The long-term purpose of the Chief Information Officer is to build the enterprise architecture, information governance, and vendor-management infrastructure that allows SSHD to scale its portfolio and eventually bring property management in-house, without sacrificing data integrity, security, or operational consistency.

As a Public Development Authority, SSHD is subject to the Washington Public Records Act (RCW 42.56), the Open Public Meetings Act (RCW 42.30), state-approved records retention schedules, and financial and compliance review by the Washington State Auditor's Office (SAO). The CIO is the systems owner responsible for ensuring SSHD's document management and retention practices meet these public-sector obligations. The CIO also owns SSHD's IT general controls (ITGCs) supporting SAO accountability and financial-statement audits, including access provisioning/deprovisioning evidence, segregation of duties within financial systems, change-management documentation, and review of vendor System and Organization Controls & 2 reports in close coordination with the Chief Financial Officer.

POSITION DETAILS

Job Title: Chief Information Officer

Department: Executive

Reports To: Chief Executive Officer

Direct Reports: None initially; directs and manages SSHD's managed service provider(s) and specialized technology consultants. May grow to include enterprise systems staff as the portfolio and technology needs expand.

FLSA Status: Exempt

Compensation & Benefits

Salary Range: $175,148 – $227,693. This full-time, salaried position includes a full package of benefits, including health, dental, and vision. SSHD employees are also eligible for the Public Employees’ Retirement System (PERS) retirement pension plan through the State of Washington.

EDUCATION AND EXPERIENCE

• Bachelor's degree in information systems, computer science, business administration, or a related field; or an equivalent combination of education and relevant professional experience.
• Minimum of seven (7) to ten (10) years of progressively responsible experience in enterprise systems, IT leadership, or information-technology management, including experience directing outsourced IT or managed service providers.
• Demonstrated experience leading Microsoft 365 and SharePoint implementations, including information architecture, governance, and permissions design.
• Experience managing specialized technology consultants and vendors on defined implementation projects.
• Experience developing multi-year technology roadmaps and budget/total-cost models.
• Experience with cybersecurity governance, access management, or business continuity planning.

PREFERRED QUALIFICATIONS

• Experience in housing, real estate development, property management, or asset management systems.
• Experience preparing an organization to bring an outsourced function (e.g., property management) in-house.
• Experience supporting a Board of Directors' information and governance needs.
• Experience supporting Washington State Auditor's Office (SAO) accountability audits or other public-agency financial/compliance audits.
• Experience with DRS/PERS reporting or other Washington public-sector HRIS and payroll compliance requirements.
• Familiarity with AI governance frameworks and emerging AI tools in an enterprise setting.
• Relevant certifications (e.g., PMP, Microsoft 365 Certified, CISSP, or similar).
• Experience working in a small or growing nonprofit, public agency, or Public Development Authority.

OTHER REQUIREMENTS

• Must pass a background check.
• Must reside in King County.
• Ability to adapt to shifting priorities and take on additional responsibilities as the role and organization evolve.
• Ability to work occasional evenings to support Board information-environment needs or time-sensitive system implementations.
• As an employee of a Public Development Authority, this role is subject to Washington's Code of Ethics for Municipal Officers (RCW 42.23) and to SSHD's conflict-of-interest disclosure and gift/vendor-hospitality policies. Given this role's significant exposure to vendors and technology procurement decisions, strict adherence to these standards is required.
• As a condition of employment, employees of Seattle Social Housing Developer are generally prohibited from residing in housing that is owned, developed, operated, or managed by SSHD, except where SSHD has approved a limited operational exception.

OUR CULTURE OF CONSTRUCTIVE CLARITY

We are carrying out a bold mandate, which requires us to be exceptionally honest and clear with one another. We actively value different perspectives and expect our team members to share constructive disagreements and challenge ideas during our planning stages. We know that brilliant minds process and share information differently. Whether you prefer to speak up in a meeting, share written feedback after digesting a proposal, or discuss ideas one-on-one with your manager, we welcome and support your communication style. What matters most to us is that we don't ignore unresolved issues. Once we have weighed all viewpoints and made a decision, we align and move forward as a unified team. If you value transparency, structured feedback, and committing to shared goals, we would love to have you join us.

BUILDING EQUITY THROUGH HOUSING AND HIRING

As part of Seattle Social Housing's overall commitment to racial equity, we work for affordable housing development that is grounded in justice. We see the hiring of this position, and all positions, as an opportunity to be a more equitable and racially just organization.

Seattle Social Housing is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. People of color, Native and Indigenous people, trans and LGBQIA people, people with disabilities, and other individuals who bring critical perspectives from historically marginalized communities are strongly encouraged to apply.