What are the responsibilities and job description for the Software Trainer position at Watchfire?
Responsibilities
- Become an expert on our proprietary Ignite OP, Ignite OPx, and Ignite Sports software
- Provide exceptional software training and support, with a focus on quality and customer satisfaction
- Assist in continual improvement of the software training program
- Develop and maintain written and electronic training materials
- Assist in preparing and recording tutorial videos
- Assist the service department with projects as needed
- Provide email support to customers
- Provide constructive feedback and suggestions for Watchfire technical material and manuals
- Flexibility of scheduling to meet customer and departmental needs
- Ensure customers have the tools and knowledge they need to effectively operate their sign upon installation.
- Other duties as required assigned.
- Proficiency in using and managing virtual meeting/webinar software like Zoom, Microsoft Teams, Webex, or GoToMeeting. This includes screen sharing, managing participants, and using interactive tools.
- Ability to create clear and effective training materials, such as user guides, manuals, quick-reference sheets, and presentation slides.
- The ability to speak clearly, confidently, and concisely is critical since your voice is the primary training tool.
- Demonstrate patience and empathy while working with users of varying technical skill levels.
- Effectively manage training schedules, keeping track of user progress, and preparing materials for back-to-back calls.
- AA/AAS/AS degree in technical field (or military equivalent) minimum
- BS in EE, EET, CE, ECE, MIS or IT or similar technical field strongly preferred
- Medical
- Dental
- Vision
- Company Paid Life/ADD
- Voluntary Life/ADD
- Dependent Life/ADD
- 401k with Employer Match
- Vacation
- Personal Time
- Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
- Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other “temporary work authorization” candidates will be considered.