What are the responsibilities and job description for the Service Technician position at Watchfire?
The Service Order Fulfillment Technician will primarily process outbound service orders and program parts for shipment. Additional tasks could include cleaning electronics parts, doing basic testing on components, and pulling/shelving components.
Medical
Dental
Vision
Company Paid Life/ADD
Voluntary Life/ADD
Dependent Life/ADD
401k with Employer Match
Vacation
Personal Time
- Fill service orders
- Maintain order/cleanliness in Service Hardware Group stock areas
- Provide proper care and maintenance of company property, including but not limited to office, computer, and telephone equipment
- Requires some physical ability such as moderate lifting, working on ladders and in lift platforms at heights, etc.
- Other duties as required
- Solid understanding of basics of networking (not simply computer operation) is required.
- Basic understanding of electronics - including college coursework.
- NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)
- Strong, demonstrable computer and networking skills required
- Customer service experience ideal
- Strong written communication skills
- Good verbal communication skills and very strong attention to detail
- A desire to solve problems and to develop and follow clear procedures
- The ability to work with numbers which includes the ability to cycle count items in inventory
- Physical ability such as moderate lifting and working on ladders
- Able to stand, walk, talk, and hear. Stoop, kneel, & crouch
- Frequently lift and or move 10 pounds, and occasionally lift and or move 50 pounds.
- Network and PC knowledge required
- Associate’s degree in electronics technology or Networking is preferred
Medical
Dental
Vision
Company Paid Life/ADD
Voluntary Life/ADD
Dependent Life/ADD
401k with Employer Match
Vacation
Personal Time
- Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
- Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other “temporary work authorization” candidates will be considered.