What are the responsibilities and job description for the Front Office Staff, Part-time Monday-Friday 4pm-8pm position at Watauga Orthopaedics PLC?
Job Title: Front Office Staff
Facility: Watauga Orthopaedics
Location: Greeneville, TN Office Location
Job Type: Part-Time Monday - Friday 4pm-8pm
At Watauga Orthopaedics, our mission is to ensure our patients receive excellent care with a convenient, cooperative, and cost-effective atmosphere by providing experienced and efficient orthopaedic and surgical expertise. We are looking for a reliable, positive person to join our team as a Front Office Staff employee in our Greeneville, TN office location.
Position Summary
The duty of the Front Office Staff is to provide exceptional customer service by ensuring a positive patient experience for new and seasoned patients alike. This may include but is not limited to:
- Registering and/or updating patient registrations completely and accurately.
- Checking-in and checking-out patients.
- Making return appointments.
- Ensuring all check-in paperwork is completed and scanned into the EMR system in a timely manner.
- Verifying insurance eligibility and updating insurance.
- Collecting any copay or coinsurance due at time of service.
- Keeping cash box balanced, and turning in TOS money at the end of a shift.
- Maintaining confidentiality of patient information
- May be asked to rotate between our Kingsport, Johnson City and Bristol locations as needed
- Other duties as assigned
Qualifications
- High school diploma or equivalent or higher education.
- Computer proficiency with Windows and Outlook experience.
- Good decision-making, communication, and organizational skills.
- Must be able to work independently.
- Must be able to multi-task and be flexible to accommodate the needs of their department due to the ever changing healthcare field.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- Medical terminology: 1 year (Required)
- Computer skills: 1 year (Required)
Work Location: In person
Salary : $15 - $18