What are the responsibilities and job description for the Route Supervisor position at Waste Resource Management?
Company Overview
Waste Resource Management is an environmental services company based in Houston, TX, with rapidly growing operations in TX, CO, FL, and NV.
WRM is known for its commitment to innovation and sustainability. The safety of employees, communities, and the environment is prioritized above all else. The company is dedicated to building a culture focused on customer service, continuous improvement, respect, safety, compliance, and honesty.
Position Summary
The Route Supervisor, under the direction of the Manager, will be responsible for overseeing daily field operations related to the collection, transportation, and disposal of liquid waste materials. This role ensures that route drivers operate efficiently, safely, and in compliance with safety and environmental regulations. The route supervisor serves as a key link between field operations, customers, and management, ensuring high service quality and operational excellence to mirror WRM core values. This includes enforcing all policies and procedures to ensure driver efficiencies are being met.
Essential Job Functions
QUALIFICATIONS:
We are an equal opportunity employer committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.
WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.
Waste Resource Management is an environmental services company based in Houston, TX, with rapidly growing operations in TX, CO, FL, and NV.
WRM is known for its commitment to innovation and sustainability. The safety of employees, communities, and the environment is prioritized above all else. The company is dedicated to building a culture focused on customer service, continuous improvement, respect, safety, compliance, and honesty.
Position Summary
The Route Supervisor, under the direction of the Manager, will be responsible for overseeing daily field operations related to the collection, transportation, and disposal of liquid waste materials. This role ensures that route drivers operate efficiently, safely, and in compliance with safety and environmental regulations. The route supervisor serves as a key link between field operations, customers, and management, ensuring high service quality and operational excellence to mirror WRM core values. This includes enforcing all policies and procedures to ensure driver efficiencies are being met.
Essential Job Functions
- Supervise daily operations by overseeing route drivers to ensure timely, safe, and cost-effective waste collection services.
- Ensure full compliance and adherence to all local, state, and federal regulations, including Department of Transportation (DOT) and Occupational Safety and Health Administration (OSHA) standards, and all WRM safety policies and procedures.
- Conduct safety briefings and meetings, toolbox talks, route observations and ride-along.
- Investigate all work-related incidents, accidents, property damage, and "near misses" to determine root causes and implement corrective actions.
- Conduct performance reviews, address conduct and productivity issues, and administer progressive disciplinary action when necessary.
- Monitor and audit driver timekeeping and attendance, ensuring compliance with regulatory limits (e.g., DOT hours of service, pre-trip/post-trip, etc.) and company policies, while also managing overtime.
- Review daily productivity KPIs (e.g., gallons per hour, mileage), monitor driver performance, and address service issues promptly.
- Coordinate with dispatch calls, clarify service requirements, and maintain clear communication with drivers, customers, and operations team to resolve service interruptions, vehicle breakdowns, and other operational inefficiency issues.
- Provide training, mentoring, and coaching on safe and efficient work practices. Ensure all drivers are trained in accordance with WRM processes and SOPs.
- Provides real-time solutions to minimize disruption to services and ensure timely completion of deliveries.
- Coordinate with the maintenance team to schedule vehicle servicing, repairs, and preventative maintenance, ensuring the fleet is safe and operational.
- Prepare reports using various company software systems or Office 365 on operational efficiency and compliance audits.
- Address customer inquiries and resolve service issues quickly and professionally.
- Work with the Dispatching team to optimize routes and scheduling. Assist with routing and dispatching when needed.
- Operates office machines such as copiers, scanners, and fax machines.
- Ability to handle multiple assignments.
- Ability to work independently and in a team environment.
- Proficiency in troubleshooting and problem-solving.
- Performs other duties as assigned.
- This position will have direct reports.
QUALIFICATIONS:
- Minimum of a high school diploma/GED is required.
- 2 years of experience in supervisor transportation or dispatching operations, preferably in the waste management or transportation industry.
- 1-2 years of experience working in Microsoft Excel and Word (Intermediate to advanced knowledge preferred).
- 2 years of customer service experience.
- 1 years of experience reporting financial information to upper management is preferred.
- Bilingual (English & Spanish) preferred.
We are an equal opportunity employer committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.
WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.
