IT Systems and Service Desk Specialist

COMPANY OVERVIEW:

Waste Resource Management is an environmental services company based in Houston, TX, with rapidly growing operations in TX, CO, FL, and NV.

WRM is known for having a commitment to innovation and sustainability. The safety of employees, communities, and the environment are placed ahead of all other priorities. The company is committed to building a culture that is focused on customer service, continuous improvement, respect, safety, compliance, and honesty.

POSITION SUMMARY:

We are seeking a highly skilled and motivated IT Systems & Service Desk Specialist to join our team. This hybrid role combines Tier III technical support with systems administration responsibilities, ensuring the reliability, security, and performance of our IT infrastructure while delivering exceptional support to end users.

ESSENTIAL JOB FUNCTIONS:

• Provide advanced technical support for office applications, hardware, and connectivity issues (desk-side and remote).
• Administer and maintain Windows Server environments (2016–2025).
• Manage Active Directory, Entra ID, and Office 365 licensing.
• Support Microsoft 365 applications: Exchange Online, Teams, SharePoint, OneDrive.
• Configure and deploy workstations; manage remote access technologies.
• Support business-specific applications (e.g., ERP, route management software).
• Facilitate employee onboarding/offboarding (user identity, email, data management).
• Troubleshoot LAN and network connectivity issues.
• Provide support for printer and copier systems.
• Maintain documentation and task tracking in ticketing systems.
• Ensure compliance with company IT policies and procedures.
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

N/A

CERTIFICATIONS:

• CompTIA A / Network
• Cisco CCNA / CCENT1/2
• Microsoft MD/MS-102
• Experience with Microsoft Intune / MDM
• Experience supporting printer and copier systems
• Experience using remote access support tools

QUALIFICATIONS:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Administration, Cybersecurity, or a related field.
• 3–5 years of experience in IT support or systems administration.
• Equivalent professional experience may be considered in lieu of formal education.
• Proficiency in Windows 10/11 and PC hardware troubleshooting.
• Experience managing Active Directory, Entra ID, and Office 365 licenses.
• Familiarity with Microsoft Intune / MDM and remote support tools.
• Basic understanding of Windows Server (2016–2025) and Exchange Servers.
• Fundamental LAN/network troubleshooting skills.
• Strong documentation and self-management abilities.

EQUAL EMPLOYMENT:

We are an equal opportunity employer; committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/Employees to perform essential functions.

Salary : $75,000 - $90,000