What are the responsibilities and job description for the Director of Field Services position at Waste Recruiters?
A leading manufacter of premium refuse collection vehicles is seeking a Director of Field Service and Warranty Administration in Northern MS. The Director of Field Service and Warranty Administration is a senior leadership position responsible for overseeing field service operations, warranty administration, technical support, and customer training to ensure an exceptional customer experience and improve product reliability. This role leads the field service and warranty teams while partnering closely with engineering, manufacturing, sales, and distributors to resolve field issues, strengthen aftermarket support, and drive continuous improvement. Key responsibilities include developing service processes and performance metrics, implementing formal warranty and service request management systems, managing budgets and resources, analyzing service and warranty data to identify trends, and building a high-performing, customer-focused organization. The ideal candidate has extensive leadership experience in field service within heavy equipment, commercial vehicle, or refuse truck manufacturing, along with strong technical, analytical, and cross-functional collaboration skills. Competitive compensation and benefits provided