Area Manager

About Us
 
Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service

Visit Waste Harmonics Keter for more information.

 Job purpose 

The Area Manager oversees daily field operations within an assigned territory, ensuring excellence in service delivery, financial performance, and customer satisfaction. This role combines operational oversight with strong relationship management -regularly conducting site visits, inspecting equipment, and identifying opportunities to optimize program performance. The Area Manager partners with internal teams, vendors, and customers to drive efficiency, profitability, and continuous improvement. 

Key Responsibilities

• Manage and oversee multiple field locations, ensuring consistent operational standards and customer satisfaction.
• Conduct regular site visits to evaluate service quality, inspect equipment, and ensure compliance with company policies.
• Analyze performance metrics, budgets, and financial reports to ensure profitability and operational efficiency.
• Serve as the main point of contact for customers within the territory, maintaining positive relationships through professional communication and prompt issue resolution.
• Partner with vendor networks to ensure timely service completion, cost control, and adherence to quality expectations.
• Identify and implement process improvements that enhance customer experience and operational performance.
• Collaborate with cross-functional teams to support company initiatives, field projects, and performance goals.
• Lead root cause analyses and resolve escalated issues using effective negotiation and problem-solving strategies.
• Prepare reports and presentations summarizing key insights and improvement plans.
• Travel regularly within assigned region, with occasional overnight travel as required.

Qualifications

• Education: Bachelor’s degree in Business, Operations, or a related field preferred.
• Experience: Minimum of 3 years in multi-site field operations, or equivalent experience in project management, account management, or facilities management.
• Demonstrated success in profit and loss (P&L) accountability and financial analysis.
• Proven expertise in conflict resolution, negotiation, and customer relationship management.
• Strong organizational and time management skills, with ability to thrive in remote and team-based environments.
• Proficiency in Microsoft Office Suite and cloud-based collaboration tools.
• Familiarity with CRM or other data management systems.
• Exceptional verbal and written communication abilities.

Key Competencies

• Customer-Centric Mindset
• Analytical and Financial Acumen
• Problem Solving & Decision-Making
• Communication & Collaboration
• Accountability & Ownership
• Adaptability in Dynamic Environments

Waste Harmonics Keter Comprehensive Benefits Package

•  Competitive Compensation 
•  Annual Bonus Plan at Every Level 
•  Continuous Learning and Development Opportunities 
•  401(k) Retirement Savings with Company Match; Immediate Vesting 
•  Medical & Dental Insurance 
•  Vision Insurance (Company Paid) 
•  Life Insurance (Company Paid) 
•  Short-term & Long-term Disability (Company paid) 
•  Employee Assistance Program 
•  Flexible Spending Accounts/Health Savings Accounts 
•  Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer 
•  7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.